SCAM SCAM! BEWARE of ABFA travels or SUNLIGHT TRAVELS (same people) - they are untrustworthy, dishonest and unreliable. They offer attractive deals, cheap holidays, flexible payments - book now, pay later; but they have no intention of delivering - their plan is to demand for more money later and if you don't agree they take a massive cancellation fee. I bought 6 family tickets on 5th Sept 2016 and paid a deposit of £600. I cleared the balance of £2400 as agreed before 26 Sept. As soon as I transferred the money, the guy emailed me saying that KLM had cancelled the bookings without any warning and I had to pay £1400 more if I wanted to go on the same flight. I refused and the next day he offered me £1000 extra which I refused. On the third day he offered me to pay an extra £800 which I refused and I demanded a full refund. They refunded £2700 and said they needed 16 working days to get back the cancellation fee from KLM. After 16 working days they said KLM has refused to refund. It wasn't my fault if KLM cancelled or raised the ticket prices which I don't believe at all. The tickets are still available for the same price through other agents. Finally, the guy attempts to seduce me to make another purchase and the £300 will be credited through the new purchase. I told him I had lost confidence in his company and I just wanted my money back. He got angry and said I am not 'helping him!!!' I told him I'm taking the matter to court and he said he doesn't want to speak to me again. I have referred the matter to the Online Dispute Resolution and I am chasing them all the way to the small claims court. They can't get away with it. They are licensed to trade and they have to obey the law of contract and the package tours regulations 1992. BE WARNED!! BE AWARE!! THIS IS A SCAM!!!
Qassim Abdullah - 28/10/2016 | report this review
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