13 Chamberlayne Mansions
Monday to Friday: 10am - 6pm
Saturday to Sunday: Closed
We teach active listening and communication skills to customer service and management professionals. This improves business relationships, customer service, and staff productivity. We are founded on the principle that anyone can be more effective at work when they know truly how to listen.
Active listening skills are key for professional success. However, few people really know how to listen. Many personal development training companies teach professional listening and communication, but no other training company specialises in these things.
All our training is developed and run by Julia B. Florentine (BA oxon, MRes, MPhil). She has a decade of experience at a number of listening services and has trained hundreds of people in listening skills. Check out our testimonials from former trainees!
Our courses (based on our 5 Keys to Active Listening) include group training, individual executive coaching, and guest lectures. We can even offer bespoke options – just send Julia an enquiry.
For free listening tips and information, check out Julia's blog!
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Full and half day courses for groups of 3 or more. Trainees will learn all about effective professional communication, identifying asking important questions, and how to apply your skills in the trickiest of situations.
Price: £295 and up
This is perfect for executives, managers, or entrepreneurs looking to add effective communication to their arsenal of professional skills, or to quickly brush up on previous training. The client will receive the undivided attention of Julia Florentine.
Price: £150 per hour
Julia is an awesome coach with a broad knowledge and vast experience. She has a passion that shows in her presence and has an impressive skill to adapt to different backgrounds. She gives valuable tips and feedback.
Fabienne Muggli, Consular Officer
Enjoyable and informative. Very interesting to see different listening styles used by people. Roleplaying workplace situations both as the speaker and listener was useful.
Rob Tzeska, Speaker, Consultant
Testimonials are added by the business owner and are not independently verified.