Orion Windows Ltd

Our Reviews

• 5.0

  S R.

  14/04/2011
  Excellent Service From Orion Windows

  business

  We have just had 8 windows replaced by Orion Windows at our house at the above address. Both my wife and myself are now highly delighted at the results. They all look superb in both style and appearance. Of course they match up with the front windows which Orion fitted in 2007. We would also like to make a particular point about the two window installers who did the actual work. We were both pleased with their efficiency, devotion to work, cleanliness and politeness.
  Orion Windows Ltd

  Orion Windows Ltd
• 5.0

  Lesley H.

  05/04/2011
  Mrs L Harris

  business

  We have just had a new conservatory fitted by Orion and I have to say I couldn’t be happier with it. We took what seems like months on deciding what style of conservatory to go for and they were really helpful and offered some great advice. We went with a Victorian style conservatory in golden oak with french doors leading to the garden on their recommendation. We have already had the double doors open and I think come the summer months we would have really regretted not having them. My husband works long hours as a lorry driver and I am always a little nervous about being in the house on my with tradesmen but the team from Orion couldn’t have been friendlier or more polite. They always turned up at the time promised and left the house and garden clean and tidy each evening. My neighbours even commented on this. A couple of weeks after they had finished there was a problem with the lock on one of the windows, they came round the very next day and fixed it for us no hassle at all. We are now using the conservatory all the time and I can’t imagine my life without it. I would highly recommend Orion Conservatories to my friends and family. In fact I am trying to persuade my mum to get her windows replaced by them.
  Orion Windows Ltd

  Orion Windows Ltd
• 1.0

  Nicola P.

  25/11/2010
  Awful Altogether

  business

  In the summer of 2007 we decided we wanted a conservatory and decided upon Orion to erect it - what a dreadful mistake. We had problems with every aspect of the build, we had our base built but due to very poor build had to have it taken down and built again! Once erected we had the electrics done, again dreadful job. After all of this we decided to concrete the floor ourselves this was made difficult by the fact that the base still isnt square. We had problems with an extension of one of the walls which Orion's builder's erected, that too was taken down and rebuilt, we still had problems with this and ammendments had to be made after the conservatory was finished, this wall still gets damp when it rains. We've had problems with the doors, the windows and the rooflight. Two weeks ago our skylight started to leak, Orion came out two days ago to fix it and this morning I came into the conservatory and it was leaking yet again! I have called but it will probably be next week! The office staff are horrendous to deal with, customer service is non existent and the final product is awful! This has caused my family and I considerable stress over the years and it is still ongoing!!! CHOOSE ANOTHER COMPANY TO FIT YOUR CONSERVATORY!
  Orion Windows Ltd

  Orion Windows Ltd
• 3.0

  Sam S.

  13/04/2010
  Mr S

  business

  Totally agree with the review above - we had the fitters putting the orangery together in snow and with ladders on ice and they didn't moan once. Contracted staff were top class also, but dare to suggest that there is a problem and the office staff get quite aggressive or tell you they are part time and then fail to get anybody to call back. One so called expert engineer took 4 visits to get a pair of doors to close properly and became less civil with each visit. Is the finished product impressive - definitely yes. Would I want a good friend to go through the same as I have - most definitely no.
  Orion Windows Ltd

  Orion Windows Ltd
• 3.0

  Richard T.

  07/12/2007
  Excellent windows and fitters abysmal office staff

  business

  We recently bought new windows and doors from Orion. The installation had to be done in two parts as we were having the house extended and the new part wouldn't be ready for a few months. The first installation was to replace all of the existing windows. The fitters were excellent, hardly any damage to the existing plaster work and very clean and tidy. The only let down was that all of the windows arrived fitted with the wrong type of trickle vents even though the correct type was clearly marked on the order. When we were ready for the second part of our order it took three phone calls and two personal visits to the showroom before their surveyor bothered to contact us to arrange a date for the survey. While we were waiting we even received a letter from them asking us to get in touch to let them know when we would be ready for the rest of our order! We have just had the second part of our order delivered and fitted. These came without any trickle vents as they were coming the following day. The French doors arrived with wrong trickle vents fitted. The following day, the vents arrived and we discovered that they were the correct type but the wrong size (too big). We now have to wait another two weeks for the company to order some new frames and then all of the windows need to be taken out and replaced with the correct frames and vents. When I spoke to one of their managers about how their poor quality control and lack of communication was letting down the business he tried to tell me that problems were very rare. When I tried to get him to be quiet for long enough for me to explain all of the problems we'd had, he put the phone down on me. Orion provide very good quality windows, they employ very skilled fitters who make an excellent job, the rest of the company is a complete shambles.
  Orion Windows Ltd

  Orion Windows Ltd