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General

I have a problem with my username or password
I wish to remove/report an image, review or blog posting

About touchlocal.com

What is touchlocal.com?
What are the benefits of joining the TouchLocal directory?
Do I have to pay to add my business on TouchLocal?
What is a LeadFinder?
How will prospective clients find the TouchLocal directories?
How will prospective clients find my business?
How long will it take for my listing to go live?

Touch Extra

What is Touch eXtra?
Do I have to pay for Touch eXtra?
How do I optimise my LeadFinder information to improve my search engine result ranking?
I have updated the Touch eXtra information on my listing, how long will it take before it goes live?

LeadFinder

What is a LeadFinder?
What are the benefits of having a LeadFinder?
Does a LeadFinder entitle me to a priority position within the search results?
I want to upgrade from a Basic Business Profile to a LeadFinder, can you tell me how to do this?
How do I cancel my LeadFinder subscription?

Touch National Sponsored Link

What is a Touch National Sponsored Link?

Account Management

Can you send me my username as I have forgotten it?
Can you send me my password as I have forgotten it?
How can I change my password?
I am having difficulty logging into the MyBusiness area, can I find additional help?
How do I remove my details if my business is no longer operating?
I want to change my listing details, how do I do this?
How do I change/update my payment/billing information?
I can't find a category that is appropriate to my business, what should I do?
I have updated my listing and the changes cannot be seen on my listing yet, how long will it take?
How do I renew my listing within TouchLocal?
Can I see how many visits I have received from TouchLocal?
I know of a business that is no longer operating, but it's not my business, can I request for it to be removed?
The map feature in my listing is showing the wrong location, what can I do?
Can I remove the map function on my listing?
How do I get invoices reflecting my purchases?
How does the client Review system work?

touchlocal.com is your premier local and national online business directory in the UK and a leading source of online local information. Millions of people use Touch directories to find local businesses & services with the guidance of client reviews to help make that educated decision. To see a list of all 114 UK cities we cover go to our national site, touchlocal.com.

Join the 2.6 million businesses already on the UK's fastest growing online business directory. With over 114 local business directories we cover ALL UK postcodes (excluding the Isle of Man). TouchLocal have over 4 million unique visitors every month looking for information on local business services.

It's absolutely FREE to submit a new business or update an already existing one on Touch and once you add or modify your details, they will go live within 48 hrs. A free listing displays your Business name, full address and contact numbers. You can add a free listing online Click here

Click here to contact Client Services

Your business has a Basic Business Profile on TouchLocal with the option of upgrading to a LeadFinder product.

You can think of a LeadFinder, as a preferential service, where we promote your business more extensively across our network of sites and across search engines, such as Google. When a client is looking for a business like yours on our site, we will showcase your business and details above competitors. For more info click here.

In order for one our product experts to contact you click here

TouchLocal have over 4 million people viewing our business pages monthly. Our pages feature prominently on Search Engines like Google and Yahoo.

In order for one our product experts to contact you click here

Your Business will be added into a geographical portal based on your business address. It will also be placed into a business category of your choosing. When a potential customer browses the directory for the category and location of your business your listing will appear.

If you purchase a LeadFinder listing your listing will be guaranteed to appear above competitors with free listings.

In order for one our product experts to contact you click here

All listings will go live within 48 hours, if you cannot see your listing live after 48 hours please contact our client service Team click here.

Touch Extra allows customers to view specific information on your business, helping them to make the choice to choose to contact your business. Touch Extra information is also indexed by Google therefore it should contain as many keywords / key phrases that are pertinent to your business as possible. Having a well written relevant Touch Extra information section is crucial to getting good quality business leads.

Click here to contact Client Services

No, even free listings can add Touch Extra information. LeadFinder clients will receive increased optimisation on their Touch Extra content.

Click here to contact Client Services

Follow these steps to optimise your LeadFinder information, if you need any help you can call TouchLocal on 0870 080 1825.

• Add Touch Extra information
  
  This is a free opportunity to expand your business description, explain what is unique about your business and why potential customers should contact you. All the information in Touch Extra is optimised on the major search engines like Google, which therefore increases your likelihood of better rankings and helps generate more customer leads and sales. The more relevant the information about your company, the better your traffic and response will be. This should include keywords keyphrases relating to the work your business does, it's location, etc. Anything that you think a potential customer searching for your business would find relevant.



• Key Words/Key Phrases
  
  Adding your six main keywords/keyphrases is a crucial part of the optimisation of your advert for search engines like Google. You can add this online when you login (select 'Update my advert & add image'). A good keyword or search phrase is relevant and specific to what your business does. They should relate to what you think customers searching for the services you offer would type into a search engine. The more vague and undefined the keywords and search phrases are they less useful they will be. Whereas the more specific the keywords and search phrases are the greater chance you will receive targeted traffic to your listing.
  
  Below you will see an example of keywords and search phrases that could be used for a Paving Driveway Contractor based in Newcastle:
  
  - Paving Driveway Contractors Newcastle
  - Driveway paving
  - Paving driveways
  - Landscapes paving
  - Patio paving
  - Paving contractors
  - Concrete landscaping
  - Landscaping company
  - Paving expert



• Special Offers
  
  If you have any special offers running you can add them to your listing to increase sales/leads. Our research has shown that listings that display special offers are more likely to generate email enquiries and potential customers than those without. This would be ideal for advertising your services and any sales promotions you may be running e.g buy one get one free.



• Reviews
  
  You can invite your happy customers to visit your touchlocal.com page and submit a short review of your company/services. This credible testimonial is a simple process for the customer to follow and has proven to increase leads and interest in your page.



• Upload an image or company logo
  
  It is also free to upload a relevant image or a company logo, which can make your listing more attractive to potential customers.

All these steps can be taken online, by logging in at MyBusiness with your login details.

Click here to contact Client Services

Once you have filled in the Touch Extra survey and clicked 'Submit', if you are a new user, we will send you an email with a link to confirm your email address. Once you have confirmed your email address or if you have previously confirmed your email address, your Touch Extra information will go live immediately. If you do not receive this confirmation email, or if your Touch Extra does not appear, please feel free to email our client service Team and they will help click here.

The LeadFinder allows you to add your email address and website to your listing on your TouchLocal Directory. The benefits of this are many; your local and national customers can contact you direct through your listing and be directed to your website 24 hours/7 days a week. Other benefits include adding your business under extra categories increasing your chances of being found and higher ranking on all major search engines such as Google. Click here to find out more

In order for one our product experts to contact you click here

• Because we currently receive 4 million unique visitors per month on TouchLocal, having your website linked to our network can help turn our powerful audience into potential customers.
• Your LeadFinder is 6 times more likely to be found by our users than a Free Listing.
• Because our own sites are highly search engine optimised, being ranked higher on Touch also ensures higher ranking on the search results pages of search engines such as Google and Yahoo.
• Receive email enquires directly from your listing.
• Priority listings on TouchLocal.
• Post any special offers your business may be running on your listing.
• Receive Monthly activity reports.
• Google adwords listing.
• Search engine optimised listing.
• Listing consultation by our team of experts

In order for one our product experts to contact you click here

Yes, LeadFinder appear above all Basic Business profiles on Touch search results pages.

In order for one our product experts to contact you click here

You can upgrade to a LeadFinder online by logging in to MyBusiness here with your Username and Password. For more details please call 0870 080 1825 or email our client service Team and they will help.

In order for one our product experts to contact you click here

If you are considering canceling your advertising, please contact Client Services.

Click here to contact Client Services

A Touch Regional or National Sponsored Link gives you:
• Maximum targeted exposure - your sponsored link buys you a highlighted, stand-out advertising position, in the most prominent place above your competitors.
• A direct link to your own business website.
• Flexible targeting - choose to sponsor searches under your business category in any or all of 114 regions, so your advertisement targets right where your customers are based.
• Limited availability (maximum of 3 positions).
• No additional cpm/cpc costs.


• To find out more click here

In order for one our product experts to contact you click here

Your username is your email address you registered with, if you still have difficulties please contact our client service Team.

Click here to contact Client Services

To have your password emailed to the email address you registered with please click here. If you cannot remember what email address you registered with please re-register by clicking here.

Click here to contact Client Services

Log into MyBusiness with your username and password, and select 'My Profile' to change your password.

Click here to contact Client Services

Yes. Please request your password or contact us for further help.

Click here to contact Client Services

To remove your business listing from Touch Local please contact Client Services with full address details or a link to the advert and provide the reason for the removal of your details.

Click here to contact Client Services

To remove your business listing from Touch Local please contact our client service Team with full address details or a link to the advert and provide the reason for the removal of your details.

Click here to contact Client Services

You can easily change your business listing details and/or add additional detail to your listing. By logging into the MyBusiness area of TouchLocal by clicking here. You must be a registered user to enter MyBusiness. If you have not yet registered to take full advantage of your Touch Local Free Listing, please register now so you can change your listing details. Please note that additions and deletions are not automatic, they are processed through our client service Team to protect our listed businesses from malicious acts by third parties. You can expect your modifications to go live on the site within 1-3 working days.

Click here to contact Client Services

To update your payment details or to change method of payment, please call our LeadFinder Hotline on 0800 011 2726.

Click here to contact Client Services

Touch Local uses industry standard category lists that most people are familiar with, which makes it easier for potential customers to find your listing. If you are having trouble finding a category that fits your business please try our Category Search. Try Category Search.

Click here to contact Client Services

All listings will go live within 48 hours, if you can not see your listing live after 48 hours please contact our client service Team.

Click here to contact Client Services

Yes, you can log into MyBusiness using your login details and click on Traffic Stats to view how many visits to your website you have received from Touch Local. LeadFinder clients will also receive monthly stat reports sent via email.

Click here to contact Client Services

Yes. If the information is invalid you can submit a listing for deletion. Please contact our client service Team giving the reasons for deletion.

Click here to contact Client Services

Unfortunately we are only able to define location down to the center of a full postcode, so if the postcode is large, the pointer will indicate the center of the post code which may not correspond precisely with the exact location of a business. This technical limitation is shared by most online mapping services at present. Google and Yell, for example, both have the same limitation. We update our mapping technology regularly and once the available mapping service are able to provider greater precision, we will be able to do so as well.

Click here to contact Client Services

You will not be able to remove the map function on your listing.

Click here to contact Client Services

All invoices including VAT detail will be available from your My Purchases page in the MyBusiness area. You will also be able to download invoices from previous purchases. If you still have problems finding invoices for your purchases please contact our client Sevices Team.

Click here to contact Client Services

Users of our website are encouraged to leave reviews of the businesses that they have used. In order to post a review a user must have registered with us. This is a simple enough task, in order to register please click here. If someone feels that the review is unfair or malicious we encourage them to flag the review for deletion and leave the reason why they feel the review should be deleted. Our Review system is automated and uses a filter so we do not judge the content of the review posted.

We aim to serve as an impartial and unbiased online local source of information for over 4 million unique monthly visitors by publishing customer reviews. We know that word of mouth marketing and customer testimonials are a powerful source of advertising and wish to give visitors a platform to express their views on our businesses listed while at the same time promoting the ones they review favourably.

Please note that none of the views expressed in all customer reviews on this site are those of TouchLocal and TouchLocal cannot be held responsible for any unfavorable comments or lack of business due to negative reviews.

Click here to contact Client Services

If you are experiencing a technical issue please contact or Technical Team via the Contact Us page on TouchLocal

Click here to contact Client Services

Next to the offending item you will find a 'Report this' feature, please use this to submit your issue.

If you are experiencing a technical issue please contact our Technical Team via the Contact Us page on TouchLocal