I found him to be well mannered and experienced, not at all pushy and you can tell he has rode many a bike in his time. However Jobes is not much further and although not quite offering the same quality of bike, they were able to offer a comfortable, strong and light bike at a cheaper price. I think perhaps Rob Winstanleys might consider that the average bike user might rather compromise on finishes such as hardwearing sadles, non rusting chains and the specialized brand for a slightly cheaper price.