They have a serious security issue which resulted in lost of customers’ items from lockers numerous times. Disappointingly, they decided to solve customers' requests by ignoring them. Very irresponsible management team. The swimming pool water is murky and because it's very popular with young children, you'd find pieces left behind to swim through. Half shower's locks broken, holes in partitioning walls. I tolerated it for a while just because I live nearby, now moved to a different leisure centre, different company, much happier, never stepped in Latchmere centre (or any DC centre) ever again.