19 telford road
ferndown industrial estate
Yesterday I telephoned this company in order to arrange fitted wardrobes/office furniture for our new build house. I was a little surprised at the attitude shown by the owner then, in his refusal to come out and see the proposed job until I had been to his Ferndown showroom. I could see his point however, so today I went to see him. I left his showroom feeling more angry than I ever have before. I was told to tell my husband to "get off his arse and look at the furniture himself"; to "go and waste somebody else's time" and that I "clearly don't know what I want". Unfortunately his furniture actually looked very nice, but in his efforts to sell himself and his company, he managed to come across as an arrogant, conceited idiot with the customer service skills of a whelk. I certainly will not be buying furniture - or anything - from somebody whose apparent main aim in life is to intimitate and offend potential customers. I'd say Last Choice Bedrooms would be more appropriate. I have had to give ratings in order to submit this review, however the one star I have given in each category is far too generous.
Debbie Turner - 12/10/2012 | report this review
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