249 Ladypool Road
At Five Star we enable growing businesses to be inclusive with both local and international communities. Businesses that focus on appreciating and understanding their international partners and clients see strengthened relationships, improved efficiencies, accuracy on service delivery, increase confidence, respect and trust between all parties.
Our main objective is to enable businesses to be inclusive with international communities. By helping translate their message across to individuals and specific audiences, this is so that they can access services or strengthen international relationships within business, maintaining cultural and stylistic linguistic customs.
Supporting businesses and local community services for over 35 years we have learnt and embody 5 important attributes below:
“Don't judge each day by the harvest you reap but by the seed that you plant" – Robert Louis Stevenson.
Our customer-centric approach helps you grow your business by reaching out and serving international markets which enhances your organisation's unique selling points. We take care of your brand and business tone. Our expert team will strengthen your marketing by neutralising any country-specific references so that they engage with your target audience and create more meaningful relationships.
“Strive not to be a success but rather to be of value" – Albert Einstein.
Our customer service focus is not a department but the DNA of our organisation. We thrive on understanding your business and what you would like to achieve. The best way we do this for you is to start with your end goal, we help make sure the language used is easy to understand and accessible so you can focus on delivering a great service for your customer. Securing that the translation will provide opportunities to gain more international business.
Our ability to reach unity in diversity will be beauty and test of our civilization" – Mahatma Gandhi.
Our diverse workforce is the backbone of our organisation. Through the diversity of gender, race, age, culture and language skills we are focused on progressing our knowledge in business. Strengthening our quality of service and by improving our appreciation of differences and diverse perspectives has helped us drive forward for business success and innovation.
“Innovation distinguishes between a leader and a follower" – Steve Jobs.
Our flexible and adaptable work ethic empowers our team; tapping into their great richness, ideas and approaches to problem-solving, allowing us to raise our productivity and offer first-class solutions.
“Service to others is the rent you pay for your room here on earth" – Muhammad Ali.
Our community-focused linguists always maintain our mission of being diverse and culturally accessible by creating a safe and comfortable communication space. Linguists help fill in the gaps with their knowledge of cultural customs and social inferences, they read situations and assess the environment; therefore, by humanising your message. All of which are essential in strengthening business relationships and building trust.
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Packaged Interpreting services to suit your business requirements. Use of a linguist to assist you with visit for your doctor or solicitors appointment or helping you win international business.
Packaged translation services to suit your business requirements. Our expert linguists can help you translate all documents including official documents, website copy, marketing material, government & legal reports and many more.
"My work for nearly thirty years has revolved around access to the arts taking into consideration the needs of communities. The most successful way of engaging communities is personalising communications. Translation has been integral to ensuring messages are accessible in a language personal to the community of people I want to reach. I commissioned Five Star Languages to translate newsletters promoting different shows. The company was accessible, sensitive and professional in liaising with me and delivering exactly what I needed. The newsletter became an essential marketing tool in engaging new audiences and an important element of the marketing mix." www.hardishvirk.com
"We wanted to use a service that could be trusted, be reliable and show compassion to our patient's needs as well as DWMH Trust. Five Star provided a flexible service that was prompt, facilitating all current and future assignments, which meant peace of mind and relief on the resource. They were patient - guiding and signposting all elements of the trust so that the required professionals were able to access the service they needed with ease. Five Star provided an ethical and reputable service throughout, this ultimately impacted on a hugely positive outcome for the patients. Our overall objective achieved. Delighted to be working with a friendly translation company"
Gurwinder Singh, DUDLEY AND WALSALL MENTAL HEALTH PARTNERSHIP NHS TRUST
Our clients sometimes do not speak English as their first language and require the translation of evidence filed in the proceedings. Working with Five Star Languages on a case means we were able to ensure that our client was kept up to date in relation to the ongoing proceedings and we and instructed counsel were able to take informed instructions from the client in relation to evidence filed. Court timescales are often demanding and required efficient translation and helpful service, which was received from Five Star Languages. We have been working with Five Star Languages for some time now and we receive the consistent translation. It is always provided efficiently and in good time as well as receiving helpful support where necessary through a good working relationship.
Jas Tamber, Anthony Collins Solicitors LLP
We have many clients who do not speak English, therefore we often need letters informing them of appointments, working agreements and other official documents translated. These can sometimes be directed by court or used in court to evidence our attempts to meet the needs of our clients. At the Children's Trust, we need to ensure that our clients understand the information being presented to them and this may mean we present the information in their language. The information can be highly sensitive and difficult for them to accept. However, working with Five Star Languages means that any translation requests are simple to organise and the end document is presented in a professional and timely manner. Bal, Sandwell Children's Trust.
Bal, Sandwell Chidlrens Trust
Nearly 50% of South Asian women are not attending their breast screening. We wanted to increase the likelihood of these communities making an informed choice and attending their appointments. We chose Five Star because they were easy to work with, affordable and efficient. No problem was too much and translations were easy to transfer into varying documents. We desperately wanted the initiatives to improve the uptake otherwise this life saving work would have been halted. The uptake in the Inner City areas of Birmingham have all increased in uptake and the appointment attendance rate has increased from 11% to 23%.
Rose Isaacs, Sandwell and Walsall Breast Screening Service
Testimonials are added by the business owner and are not independently verified.
Monday to Sunday: 9am - 5pm