The Worst Customer Service I Have Ever Recieved

I never post negative reviews but after such abysmal customer service, I had to share my experience. I bought a BMW M135i from Farrakh in July 2021. I was promised a 6 month RAC warranty with the car, as is standard for any car bought from Adil Specialist Cars (apparently). When driving the car home, a warning popped up saying the tyre pressure monitoring system had failed. (Upon further investigation, I found that it had failed some time ago and Farrakh had simply reset the warning so I wouldn’t know during the test drive!) I decided I would claim on the warranty to get it fixed but 3 months on, I still do not have any sort of warranty for the vehicle. The MOT is coming up and this will cause the vehicle to fail the MOT, so I am now going to have to pay out of my own pocket to get this fixed. I have left a ridiculous amount of messages for Farrakh and this is still yet to be resolved. For 3 months I have been messaging him almost every day. He reads the messages on WhatsApp and simply ignores them. He promises he will call but never bothers. Note that this was not the case before I had bought the car - but as soon as he had my money, he began ignoring my messages. I regularly have to message every day for a week before he will actually respond to me, and the response never contains any useful updates or anything of the sort. Take a look at the WhatsApp chat history: https://imgur.com/a/FGTCqk9 If you purchase a car from Adil Specialist Cars and there is an issue, this is the sort of customer service you will receive. The car was due a service when I bought it, so I took it for a service a few days after purchasing the car. BMW told me that the last service it had was supposed to be a full service but it had actually only had an oil service - meaning the car had done 30,000 miles without a full service. BMW recommend a full service every 12,000 miles or every 12 months! The service also highlighted some existing issues with the car. See the print-out from the BMW garage here: https://imgur.com/a/6oSc8Ls (Slight play in steering rack, Front tyres are wearing on the edges, Hydrobearing bushes are slightly cracked, Front brake discs are lipped and corroded, Front and rear brake pads are 3100 miles on the dash, O/S strut brace is incorrectly fitted and threads are damaged, Rear diffuser is touching exhaust). Farrakh told me the car had 4 almost new tyres, which was obviously not true! The front splitter of the vehicle also snapped whilst driving down the motorway only a couple of months after having bought the vehicle! Image here: https://imgur.com/a/GrPzyv7 This image also shows the registration number of the vehicle, feel free to find this car on Adil Specialist Cars’ website so you know this is not a made-up review! It is clear to me that Farrakh Adil does not care about his customers once he has their money. He will lie to you, ignore your messages, avoid resolving problems and sell you a car with issues. Thankfully, the car runs & drives fine but I dread to think what position I would be in if the car had an engine problem - after-sale customer service is utterly non-existent. I did my homework and looked up reviews for Adil Specialist Cars before buying - I should have listened to the negative ones. He also did not send me a link to give him a review, presumably to avoid the “Verified Purchase” tag on my review. The behaviour and customer service has been nothing short of poor, deceitful and probably bordering on criminal! If you look up Adil Specialist Cars on Companies House, you will notice that the accounts are overdue by almost an entire year and the company address is listed as in Scotland, not in Huddersfield. Ask yourself whether you want to purchase a vehicle from such a disorganised individual, and whether a legitimate, trustworthy business would use an incorrect company address. Search online yourself or take a look here: https://imgur.com/a/X1EJBBV I like to think that I am smart enough to spot a dodgy dealer but unfortunately I fell for Farrakh’s charade. I could have saved myself all of this stress and money if I had simply bought from a reputable, well-known dealer. Don’t make the same mistake as me. I will never buy another car from Adil Specialist Cars. Buyer beware!

Toby S - 18/10/2021 | report this review