Affix Scaffolding

Scaffolding Manufacturers in London

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87 Westmoor Street
London
Greater London
SE7 8NQ

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A horror experience with with Affix Scaffolding London!

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Based on my experience with their service and customer “service”…do not book your scaffolding with Affix Scaffolding London! We have booked scaffolding with Affix Scaffolding London for a project at our house in Sutton, for 7 days and paid for 7 days too. We planned to work on the house, based on this period, and the workers messaged the team at Affix Scaffolding London, to organise the removal of the scaffolding (one day prior to the final day). One day later (last day of the contract), they emailed them again, with no answer on from the “Customer Service” team at Affix Scaffolding London. As a property owner, I called them as well, and spoke with someone in their office, who in addition to being extremely rude had no intention to help. This person refused to take the scaffolding and said bluntly that he will take it on Wednesday (4 days later than they should have), very rudely. The person also stated that you do not book by the day and that we need to give you 1 week's notice, as "what do you think, I have a lorry waiting for you?" This is even when I told him that I have workers at the house, paying them by the day, and I am going away on Tuesday hence the solution was not acceptable. The person closed off on me saying very rudely that "I will see you in two weeks then", probably feeling very proud of his cowboy builder attitude…he really showed me who’s the boss?. I emailed back and forward pointing out that it was not their decision how I used my property, that they were using my property without my consent and that they needed to take the scaffolding asap as we were going on holiday, practically inviting people to get into our house (security), we were losing money with the workers, the works were delayed, and it was super inconvenient to the neighbours too. The answer Joe (not sure if he is the owner or just a “customer service” guy) gave, clearly flexing his muscles and proud of his resolve once again…have a nice holiday, see you in two weeks! I emailed him back and re-emphasized that he is using my property to store his scaffolding without my consent, to which he did not even reply. Would I book scaffolding again with Affix Scaffolding London? NO NO NO!!!

Constantin Singureanu - 30/07/2022 | report this review

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