Amy Nails

Beauty Consultants in Oxford

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268 Cowley Road
Oxford
Oxfordshire
OX4 1UH

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Rude - Unhygienic - Bad Job

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Quality

Value

TL;DR: The service was terrible, the staff are rude, the place is unhygienic and I left with damaged, painful hands and a badly done mani. When I came in early in the day to make an appointment for later, the lady seemed pleasant enough, if very unsmiling. When I came back for the appointment, things got worse. The staff were all on the opposite end of the studio eating their lunch, and when I came in they looked up and stared at me, waiting for me to say something. I explained what I wanted (simple manicure), and one of the ladies told me to take a seat. What followed was one of the worst experiences of my life. There were several major things wrong: the lady was doing things that any nail novice knows are bad ideas (sawing back and forth with a cheap file so that several of my fairly strong nails splintered, cutting so deeply into the skin that it is still painful several days later), and in a very unhygienic way - after using her tools, she tossed them back into the drawer, so they had evidently not been cleaned or disinfected since the last use, including the cutting instruments. At one point, she dropped an instrument on the floor and wordlessly gestured for me to pick it up again, and then continued to use it. When I asked (politely) that she not cut my cuticles, she was affronted and suggested I didn't know how a manicure works. Partway through, she asked me to wash my hands. I looked around for some sort of basin, and she gestured (again, wordlessly) towards their sink - grimy, cold water only and surrounded by the remnants of their half-eaten lunches. When she asked me which colour I wanted, I said that a lilac would be nice. She told me, irritated, that I needed to pick a specific bottle from the shelves behind her. I pointed one of the less grimy and separating bottles out, and she said 'Get it then.' As it was within her reach but required walking around the table for me, I don't think that this was necessary. Throughout the entire 'manicure', I don't think she said more than ten words to me. I assumed at first that English wasn't her first language and that it would therefore be rude to get annoyed, but when near the end another client came in and pointed out that some acrylic nails done the day before had already disintegrated, she unleashed a verbal lashing about how the client probably hadn't looked after them well in perfect, first-language English. Furthermore, she kept pausing in what she was doing to check her phone. All of this would not massively bother me if, for the fairly cheap price, the job had been good. But her constant wetting and air-drying of my hands left them chapped and dried taut (I was not offered any form of moisturizer), the skin where she cut it around the nail is reddened and slightly inflamed days later, and the polish is badly applied, with scruffy lines and haphazard layers. I don't mind when staff are not especially enthused - if you're having a bad day, then so be it. I don't expect smiles and cheerful chat. But I do expect basic politeness, some hygiene and, at the end of the day, a good job. I got none of that. Also, the gushing reviews on their website have the same grammatical errors in each one. Make of that what you will. This is a terrible, terrible business and I would strongly advise against going. Luckily, there are students about who will do a much better job for a fiver - I will stick with them from now on.

L Smith - 17/09/2016 | report this review

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Disappointing

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Quality

Value

I had a present of a voucher and was feeling excited at the prospect of having my nails done in time for my sons birthday party. The environment was dirty and the staff were unwelcoming. They did not speak in English and talked to each other throughout. Am worried about having the polish removed but certainly won't be going there to have it done. Hopefully anyone reading this will choose another vendor!

Louise Oxford - 23/02/2015 | report this review

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Shouting and Blood

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Quality

Value

I went earlier this week, the lady doing mine was rough with my hands, even filing the skin around my nails and making it bleed, which she noticed and did not apologise for. She seemed exasperated and was impatient with me rolling her eyes when I did not know what she wanted me to do. While I was there she got into an argument with the girl sat next to me (the girl asked for a gem on a nail and was told that they did not have time/ did not know how, she insisted she had had it done before, to which she was yelled at by the staff and told 'they did not know how' and that 'they would cut off her nails and she could get out'.) The main lady was aggressive and rude to both me and the other customer. To top it all off the job done was sloppy, the two nails I had had replaced (the middle fingers) were a different shape and length to both each other and the rest of my nails. So in conclusion RUDE, AGGRESSIVE and BAD WORK.

Lizzie James - 27/10/2014 | report this review

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Worst manicure I've ever had

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Quality

Value

I had to ask for cream and nail oil which was hurridly rubbed in AFTER my nails had been painted and my cuticles were cut to the point they drew blood. My French manicure consisted of White tips and top coat, no base coat! I could not explain exactly what I wanted due to the staff not understanding English. I had to argue over prices as what was on the wall and what was charged did not agree and seemed to vary by customer. I would not recommend. Very poor value for money.

Amaie frock - 16/12/2011 | report this review

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dishonest business

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Value

Their huge sign out front says clearly "£4 + for eyebrow threading. 10% student discount Monday through Thursday." I guess my beautician didn't expect me to pull out my student card, since I am an older graduate student. When I did-mind you on a Tuesday night-she said no, it has to be more than 10GBP for a discount. NO WHERE is this advertised or implied and her horribly cheap attitude lost her not only a repeat customer, but hopefully any potential customer considering her shop. Dishonest people should be put out of business, so we are left to enjoy the ones that play by the rules.

me andyou - 22/11/2011 | report this review

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price

Service

Quality

Value

does anyone know the prices for full set acrylics? mail me henstridge21@hotmail.co.uk

victoria henstridge - 15/03/2011 | report this review

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Great

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Quality

Value

I've been having my nails done with Amy Nails since they opened and I am always pleased. Amy and her staffs, they always do a good jobs. Can't find any better place in Town. I would love to recommend them to all.

Ann M - 27/02/2011 | report this review

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Review

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Value

The negative review is absolute rubbish. My family and friends have been having our hands and feet done at Amys for 3 years and never witnessed the practice described above. The fact the shop is always very busy speaks volumes. Jan and Jean.

Jan Till - 15/02/2011 | report this review

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HEALTH RISK

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Quality

Value

When having my nails taken off and redone my nails were soaked in acetone after they had finished soaking my nails they sucked the acetone back into the bottle which had bits of my skin and crap floating in it and used it on someone else. They don't have very good hygenine standards and i have been told you can get cross infection. My daughter also have seen them do this. They never clean their tools either. Yuck

A TROTH - 25/02/2009 | report this review

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