Avoid Appointmoor Estates, Chalkwell

Our experience of this company is best described as a nightmare! We dealt with a man in the Lettings department called Hugo. My wife and I found a property that was perfect and put a deposit down to secure the property. From then, we had nothing but problems and were consistently lied to! The worst of it was when we were told we were moving on a set date (after days of numerous emails / phone calls). 4 days before we were supposed to be moving in, we went to hand in our signed tenancy agreements, only to be told the Landlady had some concerns about our income (something that was supposed to have been sorted out a few days beforehand). In addition, after paying a £1k deposit to "secure" the property, the company continued advertising it! Their company never return calls / emails. Their staff don't talk to each other and don't know what they are doing. Therefore, if you're dealing with a member of staff and they are off, you have no choice but to wait until they're back - even though they have a large office full of staff! I am currently in the process of reporting these amateurs to the TPO and Trading Standards.

Lee Tonge - 11/04/2011 | report this review