Dreadful customer service but great liars!!

Before ordering a bespoke cast iron radiator I checked with the company the lead time on the product and was told it would be 2-3 weeks maximum. This was confirmed through email . Ordered the radiator and 4 weeks past heard nothing, chased and chased the company and was told "oh it's just been delivered today to ourselves we will dispatch it next day courier at no extra charge" Great I thought a company that liked to help, well how wrong was I. Another week passed wrong them again an was told its been with the courier for days now so they will ring the courier to find out. Yet again the promise of a return call broker. Next day I ring and get told it's still in manufacture, ask for a refund and get more lies. Fighting for a refund for over a week now over 20 calls later and getting nowhere had to involve PayPal who have confirmed I will receive a full refund. Do not use this company unless you like to deal with liars and thieves !!!!!!!

Danny Robb - 15/12/2016 | report this review