Converged Solutions for Grown Ups!

Imagine being able to have your I.T, Fixed Line and Mobile suppliers at the end of one call... Does that sound like Common Sense?

Imagine no calling overseas call centres to go from department to department; country-to-country to be told the problem is not theirs. Think about not being pushed from pillar to post with each provider blaming the other. Fancy not having to repeat the same problem over and over again from the start, with a new call centre operator every time you call. Never having to hear the dreaded...
“Please select 1 of the following 15 options. Not being told “No, it all looks fine to me, it must be the server, the line, the broadband, the signal, the phone, let me put you through to, have you tried calling..." Sound Familiar?... Been there?

Also imagine being able to talk directly to the technical experts that can help you. No call queues, no callbacks, just ‘techies' at the end of the line who can directly influence and solve the issues you are having. What if, best of all, these wizards were humans that speak your language, not ‘geeks' that struggle to communicate from behind a monitor. These amazing people would have a personality, they wouldn't make you feel foolish for calling or that you are wasting their time as they had a million more interesting things they could be doing rather than talking to you... Now, that would be radical!