• Great people deliver great service and we deliver

We're experts at technical service desk and infrastructure support

The right team is the crucial element for dealing with the increasing pressure placed on IT managers to deliver. And we're aware of just how much precious time it takes to put together a superstar team.

Our main commitment is to understand your business and the best thing we can do is ask questions and listen. We're not generalist IT recruiters trying to be ‘all things to all men' – we're experts at technical service desk and infrastructure support. We just stick to what we're good at.

We believe that people are at the heart of technology; developing systems, defining processes, using tools and supporting the tech and users alike. We successfully match people with the role, the team and the company. We deliver the right person for your organisation in a timely and cost effective manner.

We Love What We Do

“When asked why we set Avocet up, the answer is always easy – we wanted to start something unique – a boutique recruitment agency focused on ITSM and service delivery.

I can speak for the entire Avocet team when I say it's personal because we all love what we do and there's nothing more rewarding than matching someone with their future career.

When we say we deliver a bespoke service, we truly mean it, as we don't have to answer to any shareholders – we only have to answer to ourselves and you.

Our fundamental belief is that people are at the heart of technology and we are confident that this will help us to achieve our aim to be the agency of choice for ITSM and Service Delivery professionals." Karyn Wilkins

Our Professional Standards

Our ethical process begins with the decision to accept an assignment. We never accept a role that we do not feel we will be able to fill with the strongest candidate. At best, this is a waste of everyone's time, and at worst it could be disastrous for an individual's career, your organisation and our reputation.

Is the job description/personal specification a true reflection of the role? We invest considerable time understanding a requirement to ensure we attract the right people. This includes a thorough analysis of the job description and an assessment of all influencing factors, including the potential for growth, the workplace culture and team dynamics.
We examine the qualifications/eligibility criteria for the role – is it a wide range or relatively narrow? The former may need narrowing down and being too specific reduces the candidate pool and may also mean potentially excluding or discriminating against otherwise qualified individuals.

In a candidate driven market, we work hard to ‘sell' a role to a potential candidate but will never misrepresent the company, the scope and difficulty of the role, the remuneration or any other key components as this would both delay the recruitment process, but is also highly unethical.

When presenting our candidates, we accompany CVs with a comprehensive candidate profile including the individual's motivation, strengths and weaknesses and career aspirations.

Recognising that attending an interview can be a very stressful process, we give all candidates a wealth of pre-interview support including interview techniques, comprehensive company background, team structure etc., all of which allows a candidate to perform as confidently as possible and allows them to truly represent themselves.

We remain active and available, for both employees and employers, throughout the lifespan of the search.
Our internal practices are reviewed regularly to ensure transparency and fairness.

Are You Looking To Progress Your Career?

We listen: we want to hear your career aspirations, and how we can help you take the next step.

We support you all the way – it is important to us that you feel comfortable and we know finding a new role can be stressful.

We guesstimate we've read around 150,000 CVs to date making us expert at representing you on paper, building a profile around your strengths and ambitions.

You will always be kept informed of potential new roles and when you get your interview we tell you everything you need to know. We even provide pre-interview coaching to banish nerves!

We will negotiate salary/benefits on your behalf. Most importantly, we will make sure that are delighted with what's on offer.

Once you are happily settled in your fantastic new role, we'd love to hear about it! Please keep in touch, so don't be shy

Are You Looking For A New Team Member?

First things first: we think about your company culture as well as how the vacancy fits into your team. This helps us find the individual who will be a brilliant asset.

We're not sales consultants or one hit wonders! After all, we want you to come back to us with your next vacancy.

We operate a fastidious vetting process; we won't bombard you with CVs and we'll never knowingly put the wrong candidate forward.

Client feedback tells us (by the way, have you read our testimonials?!) that our comprehensive candidate profiles, including our personal impressions and reasons why the individual's ‘fit' is right, tell more of story than a CV alone.

We take this whole business pretty personally, so we're always available.

Putting faces to names is sadly pretty rare in this business but we love to meet as many people face to face as possible. The ball is really in your court for that one!

Trading Since

2012