Pathetic

Wouldn't it be great if there was rating of zero?! Tried buying a property in October from them. Richard the sales rep was great. When putting in an offer I was initially talking to Ashleigh, who came across as a little awkward and only gives in if you be firm and assertive. Unsure whether it is normal for the manager (Claire Dawes), to handle the sale or if it is because Ashleigh was unable to carry on being awkward. Anyway, Claire was certainly pushing for the sale most likely for her commission which is understandable to an extent. However surely there is a limit. Tried bullying me into using their mortgage advisor by telling me the vendor insists it must be kept in-house? First I've heard of that. When she realised I was not falling for this lie she decided to put the pressure on with calls almost every other day just for an update! Upon questioning her on this behaviour I was told the vendor is concerned. Concerned about what? She had no real answer to that. Very unprofessional. I posted a letter through the vendors door who did actually reply back and was also very appalled at how the office operates. As a result he took his property off Bairstow's books and put it up with another agency located close to Bairstow. Unfortunately, somebody put a higher offer than me at this place. Had I lost money due to Claire & Co I would not hesitated to take action against them. For their sake, I hope my bitter experience is not a common trait.

Jay Dee - 21/11/2014 | report this review