Maple Industrial Estate
I have also had a lot of hassle from this company I ordered 'next day' (a week in advance) flowers, chocolates a teddy and balloon for my bestfriends birthday last year as we live hundreds of miles away from each other. They never arrived I spent 2 weeks calling a premium rate number with no answer and emailing repeatedly they all bounced back. I then contacted the bank who issued a refund. since then Blooming delightful have been messaging and writing to me threatening legal action as I have 'fraudulently recalled the money'. They have told me they will now be writing to the recipient to get the money from them! This company is a joke I asked for tracking details and I was told they don't use tracking so I asked for proof of postage I was told they don't have it. I have been called a liar and a thief by this company (so has my friend who didn't receive her gifts and was left very upset) I will be pursuing legal action for harassment as it has now been 3 months and even though I have repeatedly requested they don't contact me again unless it is through a solicitor I'm still getting almost daily emails and letters!
jade jones - 27/03/2013 | report this review
Absolutely unreliable company! I've ordered a bouquet of flowers online for my wife's birthday a day in advance. I've received a confirmation letter with the exact date of delivery. And they just haven't bothered to deliver the flowers on time nor to inform me!!! At 5 pm their office was closed and nobody was either picking up the phone nor replying to emails. And I don't need the flowers to be delivered several days after the birthday. AVOID THIS COMPANY!!!!!
Maxim Grigoriev - 20/12/2012 | report this review
Same story as everyone else- and what to do if this happens to you! I ordered 'next day' flowers for three days' time, they never showed up, firm tries to blame Royal Mail, I point out that my contract is with them, they say "We issue refunds after six weeks once the package is returned by Royal Mail" - six weeks later I have to ask again (of course) - "the product was returned but is no longer in a saleable condition" (no SH*T Sherlock!). I say "nonsense". I catch the one honest person there (probably the newest employee!) who emails an apology and promise of a refund -Hooray! ... a week later "Where's this refund please?" - "I'm a manager - the last message was a mistake; no refund coming and refer to previous statements". So I don't get upset, simply shrug, ring my bank (Santander, on the ball this time as it happens) and claim a VISA CHARGEBACK (this is protection against fraud EVEN ON DEBIT CARDS - USE THIS!) - for non-delivered goods. Money back straight away - an affadavit to sign and post back, with copies of all these emails, later on. This is why phone calls are not as good as emails in disputes. Final thing to do: email to this bunch of thieving cowboys: "See, you thieving tosspots, don't **** with the informed consumer - we have rights and we know them. This was only, after all, SIXTEEN POUNDS we were taking about - enjoy your cheap, shabby lives if you have to argue over that". ------------ Don't let them hide behind 'Distance Selling Reglations don't apply to fresh flowers' - this is only true if they are delivered and you change your mind for no reason. If they are not delivered, this is moot. If they are not satisfactory, such as 7 stems for 'large bouquet', then you CAN return them - but make sure you write stating this, and keep a copy. I'm going to visit their actual premises and have a go at them next time I'm passing - see how they like it (19 Clock Tower Estate, Clock Tower Road, Isleworth, Middlesex TW7 6GF) Anyway.. a victory for the honest consumer.
Andrew Gilligan - 13/12/2012 | report this review
I can't tell you how unhappy I am with the service that I have received from this company - and I really wish I had read the reviews below first! I ordered some flowers for my best friend's birthday and they never turned up. I tracked the order and was told that they were 98% likely to arrive the next day but if not they would definitely be delivered on the 3rd day but they never came. Apparently they are delivered by Royal Mail - They were being delivered to an office with a reception that is manned from 8am-7pm and no red card has been left. I phoned and left a message and no one got back to me so I emailed customer services. Communication from the manager has been extremely poor - with her only half responding to my questions, until finally I received the following: If you require the refund, we need to wait 3-4 weeks for the items to be returned back to our company. Then we will find out what was the reason why your flowers were not delivered. If we are responsible for non delivery, we will be able to offer you a refund. However if we are not responsible for non delivery ( the reason will be for example, incomplete or incorrect delivery details, or the recipient didn't call for the items, etc.....), we will be unable to offer you any compensation. 3-4 weeks!!!! Unbelievable - I definitely will never use these people again!!!
Grace Pluckrose-Oliver - 21/08/2012 | report this review
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