Bmw Park Lane
70 Park Lane
London
W1K 7TT
Contact Numbers
Reviews
Sales staff appear suffer from delusions of immense self-importance ...
Walked past the showroom, as was in the area on other business. Decided to walk in as eyeing up a gorgeous 428i in the window. Disinterested, bored and frankly impatient sales guy looked me dead in the eye (as I sat in the demo model) and seriously suggested that "we also sell 2-series, maybe you should look at one of those" ... as OBVIOUSLY that was more in my price bracket. Never mind though! Absolutely LOVE the car ... I'm now planning on buying it (from a different dealership) in August. Suckers. I work in "high finance" (if there is such a thing anymore) and I've had my fair share of exposure to frankly arrogant people ... these BMW Park Lane guys make any Wall Street banker look like a Unesco volunteer aid worker. Avoid!
Ronnie Gordon - 15/07/2015 | report this review
Very poor customer service
Arrogant, proprietary sales personnel who think that good sales practise is to ignore what customers ask for, and continually tell them what they think the customer should have. Even had one particular salesman give me his "expert" psychological analysis of my daughter! As a result of his behaviour, the number of barriers he put in our way, BMW Park Lane not only lost two sales (we were going to buy 2 cars), the guy represented BMW so badly, we will never consider buying a BMW ever again. We had reservations - given the high price of components and servicing, and the lack of front wheel drive. He just sealed BMW's fate in our minds. We'll opt for TESLA or maybe Jaguar. BMW UK needs to clean-up it's sales operations. Feeling on the ground is that it is an arrogant, aggressive company, aimed at the mass market. That's true. Would have given 0 stars if that were possible.
Karen Meidl - 07/04/2015 | report this review
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