It support

IT Solutions

Planning a migration or relocation, a new server or complete new solution, why not take advantage of our free consultation and see what 127 Solutions can do for your business. 127 Solutions offers a one time consultation to evaluate your existing network and make recommendations on improving or expanding the system inline with your business needs. 127 Solutions welcomes the opportunity to work alongside and in partnership with existing in-house IT, for any business without in-house IT support we embrace the opportunity to manage the full IT process as if we were your in-house team.

Our aim is to provide small to medium sized businesses with a bespoke IT infrastructure that will meet the needs of the business today and is scalable for the future. All of our solutions provide a reliable and cost effective platform for the business to grow and include the latest developments from handheld email devices to video conferencing and secure SOHO connections.

We currently support a wide range of businesses from financial, property and legal sectors to jewelers and manufacturers, due to the diversity of clients we have a large knowledge base of tried and tested systems and applications to suit client's needs.

As well as providing the ideas behind the solutions, we also supply the products that are used to implement them. This includes all of your hardware and software needs. A few of these products can be seen in more detail on our products page.

About Us

127 Soluions Ltd was established in 2007 in a merger that brought together Shieldnet Ltd and Morton Green Ltd as a single business. Shieldnet and Morton Green have both been trading for the past five years and have built up a strong client base of businesses spread from Cumbria to the Midlands. 127 Solutions is a one stop solutions provider offering a complete virtual IT department for your business, operating from our registed offices in Dee Hills Park, Chester, Chehire, we specialize in providing companies of all sizes affordable, reliable and scalable business solutions to improve office efficiency and productivity.

Support

Support

127 Solutions takes a slightly different approach to support than other IT businesses, rather than trying to pigeon hole clients into different levels on the support matrix we offer all of our services to all clients. You are all different and we want to treat you as such, some of the services which are available

• Priority response times as low as 4hrs

• Fix Times as low as 8hrs

• Unlimited phone calls and remote support for certain sites

• Full proactive monitoring of entire sites including servers, backup and security products.

• Monthly report with projected costs to maintain your networks

• Pre paid support hours are also available

• Complete virtual IT department for all clients

Because we work along side you and know your network we recognise the key areas of your business and are able to recommend the correct level of support, our aim is to remove the pain from all aspects of your IT infrastructure.

For clients who already have in house IT support we offer a collaborative working solution, by complementing your current staff with the security and capability of an outsourced supplier. By offering a mix and match approach to our services we can supplement your in-house support with some of our key products, making sure we cover your business from every angle. Some key areas

• Advanced IT Support to complement your in house IT Dept

• Fixed monthly fee for services

• Priority access to all professional services, including helpdesk, consultancy and project delivery.

• Audit services for annual reporting, recommendations or IT budgeting

• Procurement through our direct relationships with hardware vendors

Broadband

Broadband

Our latest venture is to supply our customers with fast reliable ADSL, SDSL and Leased Line circuits to enhance our projects, we have used numerous service providers in the past and none have measured up to our high standards. We made the decision to supply and manage the connections ourselves due to poor response times in failures, lack of valid information as to fault diagnosis and ultimately long fix times. We are now able to use the BT tool set such as line testing, access to exchange information and BT's own fault logs, we also have the ability to raise faults directly with BT wholesale which cuts out the usual middleman and improves fix times. We offer ‘always on' connectivity across a multi-million pound, fully resilient network. We offer two ADSL Max packages, supported by a dedicated technical support team.

Testimonials

Testimonials

Our Customers

Simon Sloan heaps.co.uk


"On two separate occasions 127 have stepped in at short notice and resolved disasters that have threatened our business. Due to their effective, calm and knowledgable approach I had no hesitation in further calling upon them to project manage a full head office relocation including planning, preparation, physical moving of equipment and reintegration of remote office comms into the new infrastructure. Owing to the massive success of this project, I will again be using 127 for an upcoming systems upgrade and know I can trust them to handle anything I throw at them. For an all-encompassing service, I would recommend 127 Solutions to anybody."



Richard Fildes BarlowsLtd.co.uk


"We helped to establish 127 Solutions as the dynamic business it is today and in return we have had exceptional service for our induvidual IT needs. We have undergone various upgrades and expansions over the past four years and 127 Solutions have been instrumental in the sucess of the projects. We would have no reservation about recommending 127 Solutions as a highly competent, cost effective and reliable service."



Chris Martindale Picow.co.uk


"Picow Electrical Engineering Ltd appointed 127 Solutions for their IT support in 2007 in preference to their incumbent provider. The staff from 127 Solutions came across as being very dynamic, passionate about their business and their ability to provide a level of service which is tailored to our business. Picow Electrical Engineering Ltd have had over12 months of outstanding attention and reliability from 127 Solutions including a major design / specification and renewal of our failed server system. The dedication and diligence exhibited by 127 Solutions staff in disaster recovery was in our opinion second to none. The services provided cannot be faulted and we would not hesitate to recommend 127 Solutions to anybody". Chris Martindale ( Commercial Director)



Jonathan Foy Cousins-gdc.co.uk


"Before using 127 Solutions I had a laptop that was very slow and very unresponsive. I asked friends and family, who believed they could fix it, to have a go and it still wasn't working. In fact it went worse. In the end it was put aside and I did not use it for about 6 months. I gave my laptop to Tom Morton from 127 Solutions to see if he could do anything with it. After a very short period of time I got my computer back in full working order and as good as new and at a very reasonable price. I will always use Tom and 127 Solutions in the future and I will highly recommend them to friends, family and colleagues. Thank you to 127 Solutions."