CGA is a leading Customer Experience Consultancy that specialises in creating compelling experiences for the Patient, Passenger, Citizen, Shopper & Client. Helping businesses ensure their customers are always at the heart of what they do.

Trade Bodies / Associations

We are Customer Experience specialists and lead the field in designing propositions that engage customers and consistently drive the bottom line. Our range of consulting services also support the implementation and measurement of customer experience. CGA offers advice, insight and solutions on your entire customer engagement universe – and in this way helps transform it into one of your biggest business assets.

Specialist Services

Specialties Customer Experience Design, Customer Experience Strategy, Customer Experience Audit, Employee Experience and Engagement