Our taxi never turns up!

We had a very bad experience with this company. Upon promising us a taxi for 5 to take us home from an event, 15 minutes before he car was meant to arrive I received a text message informing me that the car we had booked had broken down and that they couldn't find another car to collect us so we should try ringing some local companies. Basically leaving us stranded. I phoned them to discuss the issue and they said that they may be able to send 2 four seater cars but it would cost us £110 to get home (when we had originally been quoted £55 for the journey). When I said this was unacceptable as it was not our fault the car had broken down and that we would not have enough cash to pay that extremely high price they hung up the phone and refused to speak to us about the issue any more. I have never dealt with such a rude and unprofessional company and it is safe to say I will never be using them again. If you want to garuntee a safe journey I would suggest going elsewhere for your travel.

Lyndsey Barns - 01/11/2015 | report this review