Terrible

DO NOT USE THIS GARAGE!!!!!! First off they are not the original owners. They are new owners since the covid lockdown so the previous good reviews have nothing to do with these guys. I took my car in for a new clutch and asked how much. They gave me a price. Seemed reasonable. Booked it in. Then they rung me to give me the new price, after they had started work and it was more than double the price from less than £300 to £650. They said the price quoted was just for the parts not the labour. Good job they somehow knew to give me a ring to let me know I had misunderstood the initial price with no prompt from me!! But who goes into a garage wanting just the price of the part??? Garages are parts and labour, end of. So they gave me the parts price to get me in the door. I stipulated that the new price was as high as I could go, that it was the top price and wouldn't go any higher as I simply didn't have the budget. They said £650 was the very top price. I later found that the average price to replace my clutch for my car was about £400 full price all in. Garages like Aston Garage in Nuneaton. A clutch is roughly a four hour job. But they took a day and a half. 12 hours. To justify the ridiculous price increase. But when I went in to collect it the day and a half later they said I also had to pay VAT which was another £130 on top. I refused this and paid the £650. No breakdown of the work carried out was given either. DO NOT USE THIS GARAGE!!!!

Mark W - 30/06/2023 | report this review