Customer service consultants providing a comprehensive support for organisations to assist in improving their service delivery. Our services include:
service assessment through mystery visits and mystery calls. Customer research through postal, telephone, e-mail and web-based surveys. Training in all aspects of customer service, behavioural skills, supervisory and management techniques. Consultancy support in developing customer service programmes, quality initiatives and balanced scorecard performance measurement processes.

Trade Bodies / Associations

Recognition and re-recognition through Investors in People. Winners of two National Training Awards. Members of the Institute of Leadership and Management. Finalists in the Business Excellence Awards.

Specialist Services

We specialise in customer service support and provide a full range of services to our client organisations in both the private and public sector. We tailor all our services to the specific needs of each customer and work with them in long term partnerships to improve their service provision.

Trading Since

1989