• Specialist Trainers for the not-for-profit sector
• Change Management
• RETAIL COURSES
• Customer Care
• Introduction to Sales
• FUNDRAISING COURSES
• Corporate Fundraising
• Marketing Strategy

The most important asset any organisation has is its people. Staff, volunteers and supporters are the life blood of the not-for-profit sector.
The specialist knowledge that Charity Training Services is able to bring to the development of key areas in an organisation, both strategic and operational, contributes towards a fundamental step change in efficiency and performance.
An investment in training brings new ideas and enthusiasm into your team. Develops best practice and offers a tangible return on investment. Anyone using Microsoft Office programmes for example can improve their efficiency and productivity by over 33% once they have benefitted from professional training. In real terms that means the output of 4 days work for every 3 days current effort.
We are able to make significant impact to the key areas that influence the scale and scope of activities that an organisation is able to undertake.
Volunteer recruitment and retention, retail staff management, fundraising, leadership and strategic development are all elements that combine to deliver results.
Our management development programmes, workshops, mentoring and training courses are all put together with one main target in mind, to enable your organisation to develop its most precious resource – your people.
To take your organisation to the next level contact us today for a free, no-obligation discussion.

The UK's leading provider of bespoke on-site training services

The most important asset any organisation has is its people. Staff, volunteers and supporters are the life blood of the not-for-profit sector.
The specialist knowledge that Charity Training Services is able to bring to the development of key areas in an organisation, both strategic and operational, contributes towards a fundamental step change in efficiency and performance.
An investment in training brings new ideas and enthusiasm into your team. Develops best practice and offers a tangible return on investment. Anyone using Microsoft Office programmes for example can improve their efficiency and productivity by over 33% once they have benefitted from professional training. In real terms that means the output of 4 days work for every 3 days current effort.
We are able to make significant impact to the key areas that influence the scale and scope of activities that an organisation is able to undertake.
Volunteer recruitment and retention, retail staff management, fundraising, leadership and strategic development are all elements that combine to deliver results.
Our management development programme, workshops, mentoring and training courses are all put together with one main target in mind, to enable your organisation to develop its most precious resource – your people.
To take your organisation to the next level contact us today for a free, no-obligation discussion.

Professional Management Training for the not-for-profit sector

Our Management Training Programme develops business and management skills, combining a knowledge and understanding of business with management best practice.

Whatever background you are from, whatever stage you have reached in your management career, we have a learning experience suitable for you.

Our participants work with and learn from, experienced, pragmatic trainers, benefiting at first hand from their unique and practical backgrounds. All of our courses are designed to make the most of your time, and to provide you with an experience you will never replace – and never forget.

If leadership and management development are key objectives for you, we are your first choice for 3rd sector and not-for-profit management development training.

Motivational Leadership and Building Successful Teams

Meet today's challenge, design tomorrow's success

Successful leaders achieve the right results by gaining the support and confidence of their team and by inspiring each member to develop the confidence to realise their full potential. During this highly participative course you will discover how to achieve the highest level of performance from your team by adapting your leadership style to match the needs of different individuals and different situations.

Who will benefit?

Anyone responsible for leading, motivating and managing other people or who is about to assume a people management role for the first time, will benefit from attending this programme.
Key learning points


• Develop and maintain your personal authority as a leader – understand your own ‘natural' style and how to modify it to get the most from different individuals and different situations


• Give clear direction to your team by planning, implementing and reviewing their work – set clear objectives and regularly engage with each team member


• Motivate your team – understand that people are motivated by different things and use both traditional and new methods to inspire, incentivise and motivate your team for best performance


• Build strong personal relationships – apply the right interpersonal skills to individual situations


• Conduct effective and positive performance appraisals – achieve buy-in and gain commitment from each team member and ensure constructive, results oriented appraisals become part of the regular routine, not just an annual paper exercise


• Delegate and empower team members – learn the difference between the two techniques and set specific objectives for improvement


• Analyse performance issues – establish why they exist and use analytical techniques to improve results


• Improve your coaching techniques – pass your knowledge on to your team

Designed for delegates from all sectors who have a need to understand financial statements

The course can be a one day or two day course depending on whether you want to cover Building effective budgets or Cash-flow forecasts or both.

By the end of the two day course delegates should be able to understand and build effective budgets and understand and interpret cash flow statements.
Building effective budgets

• The format and content of budgets
• Ensuring accurate information
• Building the budget
• Managing the budget
Cash-Flow Forecasts

• The importance of cash flow
• The format and content of the cash-flow forecast
• Building the cash-flow forecast
• Linking cash flow to the profit and loss account
 

Organisational change - a requirement for success.

In today's demanding world organisational change is a requirement for first survival, and then success. Organisational change is needed to address innovations, new technology, shifting customer and state demands, and other business critical issues. This change management course will give you the tools to prepare yourself to communicate and engage your staff and volunteers through change in the organisation.
This course covers the following:

All organizations, teams and individuals face the challenge of continuous change. Change can either be a path to efficiency, team synergy and success; or can reduce morale and create confusion and chaos within an organization. The key success factor is not the nature of the change, but how it is managed.

This change management course will give you a series of processes and tools that help in the management of people and human interactions, to ensure that the change itself leads to the desired outcome for the team and organization.
 

Retail courses are developed specifically to enable you to meet the challenges that are unique to charity retailing

Our Retail courses are developed specifically to enable you to meet the challenges that are unique to charity retailing and to help you learn the skills you need quickly and concisely.

It doesn't matter if you have one store, ten stores, or a hundred retail locations, your results will only be as strong as the personnel at each level of your organisation. Whether it is your retail store managers, field managers, or voluntary supervisors, Charity Training Services has the experience, knowledge, and retail relevant course content you need to drive better results

For anyone who deals with customers both internal and external and wishes to deliver customer service excellence

This course is suitable for anyone who deals with customers both internal and external.
By the end of the course you will: understand the difference between the customer needs and the organisational needs; understand the concept of the organisation's image; understand how people should be treated when they visit or telephone your organisation; gain an understanding of communication skills and body language; address the issues of dealing with difficult and aggressive customers.
• Identifying the Customer and the Organisational Needs
• Organisation Image
• Communication Skills
• Turning Bad Service to Good Service
 

Introduces participants to the essential techniques and structures involved in all aspects of sales

This course is designed to introduce participants to the essential techniques and structures involved in sales. Practical exercises are used to ensure that participants can employ their newly learnt skills immediately and to develop their levels of confidence. This Introduction to Sales course provides the bedrock for all successful selling roles.

• Understand the motivations behind why people buy
• Apply an indispensable sales structure
• Recognise the importance of questioning techniques
• Effectively link features, advantages and benefits
• Handle objections successfully
• Identify when and how to close

Raising support and funds from the corporate sector and optimising the potential of a supporter base.

What every charity, no matter the size needs to know about raising support and funds from the corporate sector and optimising the potential of their supporter base.
These courses are designed to provide advice, tools, and techniques to implement best practice within your organisation. Designed to offer managers insight into each aspect of the fundraising spectrum, we have structured these relevant and practical courses around proven methodologies that have a track record of excellence.

Organisations of any size will benefit from the courses, whether you wish to benchmark your existing practice or review and change how you currently operate.

Increasing Sales and Gift Aid for Income Generation Sales Staff

This Increasing Sales & Gift Aid for Income Generation Sales Staff course has been designed to provide the participants with some essential sales techniques. Additionally it will help them to appreciate the contribution they are making to the work of the charity, and by doing so enable them to communicate this to customers/donors thus promoting their brand and start a long term customer relationship.

The objective of this course is to ensure that each delegate has a clear understanding of the importance of their role in the overall sales process.

Who should attend?
Income generation staff responsible for sales to external customers.

Pre-requisites
Basic previous experience of fundraising sales and gift aid.

• Understand their role in the sales process
• Demonstrate a more proactive approach to selling
• Recognise the importance of effective questioning techniques
• Handle objections more confidently
• Close a sale with empathy!
• Understand what gift aid means to the business
• How to gain customer buy-in
• How to overcoming objections
• Understand why reducing errors in gift aid documentation is important

For charities who are looking to access and secure funding from local and national companies,

Who should attend this session?

Fundraisers from charities who are looking to access and secure funding from local and national companies, while also working with their supporter base

Learning outcomes

By the end of the session fundraisers will be able to:

• Identify potential business ‘partners'
• Demonstrate an understanding of how to attract corporate support
• Be able to build strong relationships with the business and supporter community

• Finding and researching potential business partners


• Getting your project or service information ready


• Making an approach: best practice


• Following up and managing the relationship

Creating an effective Marketing Strategy is essential to success

Creating an effective Marketing Strategy is an essential to the success of any organisation – particularly in the current economy. A good Marketing Strategy will promote your business growth and your ability to engage with customers and increase profits.
This course will help you to identify:

• Which forms of Marketing are likely to be most successful for your business
• The key elements that must be in your Marketing Strategy
• How to build internet marketing and social media into your marketing strategy
• How to prioritize which marketing methods you should use
• How to create an effective Marketing Strategy, even when Marketing is not your core expertise
 

Trading Since

1993