Yes, it's YOUR NIGHTMARE SCENARIO.

You've confidently selected your hotel, booked your "superior" room on booking.com over 3 weeks before, received a confirmatory email and traveled over 3 hours to your destination to find out that you don't have a roof over your head for the night! On presenting ourselves at reception, Nicky, the manager, said "you must be ", neither of which was ours. When we gave our name she immediately said "oh yes you are booked in for tomorrow". On presenting our confirmatory email clearly indicating a booking for that day, Nicki rifled, carelessly, through an unsorted file of booking.com paperwork but could not find our booking. We obviously said that we were not at all happy with this situation and were told that the hotel was fully booked and that this "sort of thing" happens 3 to 4 times a year. No apology was given - from her manner and tone of Nicky's voice, she indicated this was a greater inconvenience to her that to us. What she did do was to call another hotel she was aware of that could possibly accommodate us that evening. This hotel, which she managed to book a room at, was in an area we did not want to be in and was a style of hotel we would not have chosen. IF YOU ARE A COUPLE OR FAMILY LOOKING FOR A SPECIAL HOTEL TO ENJOY FOR A SHORT BREAK, DO NOT CHOOSE CHURSTON COURT. It appears that your booking will be of lesser importance to this establishment than wedding bookings or those of longer stay guests. We had the distinct impression that our booking was 'conveniently moved' to the next day to accommodate someone else.

Rob Griffith - 23/09/2012 | report this review