Specialising in telephone communication skills - sales and customer service - providing creative training solutions for long term change and growth.

Whatever the size of your business, if you use the telephone as your primary means of communicating with prospects or customers - we can help you build a flexible workforce armed with the skills and motivation to succeed.

Areas of Expertise

Sales - Telemarketing/ Telesales

Customer Service skills - verbal and written

Communication - soft skills

Coaching - to maximise potential

Quality Measures

Leadership Development

If you are looking to:-

Increase telephone sales

Maximise conversion levels

Increase Decision Maker contact

Enable the teams to really bring alive the brand messages - giving them the confidence to sell with belief and conviction

Improve pipeline management and effectiveness

Improve the quality, value and impact of every prospect touchpoint

or

Enhance your customer service experience

Increase the efficiency of your customer service response

Empower the teams to find alternative ways of saying 'yes I CAN help you'

Increase customer retention levels

Strengthen your customer service strategy and make it work for you

Clearpoint can provide you with the expertise and support necessary to achieve your business goal

Business doesn't have to stop for training with Clearpoint - learn, practice, apply and measure

The mind is a parachute - it works best when open!

Our training workshops aim to deliver tangible results, specific to your business needs.

Learning events are:-
Wholly participative - 70% experience and activity based to underpin the learning messages

We are dedicated to the principle that 'people make the difference'

High challenge - low stress

Practical and measurable

Supported by:-

Pre and post training exercises - specific to the business

Trickle tips

Workbooks and a tool-kit for practical use and application

Coaching and call evaluation

Post course support and advice