Clock House Hotel

Hotels in Thornton Heath (Surrey)

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47 Brigstock Road
Thornton Heath
Surrey
CR7 7JH

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About

The Clockhouse Hotel is a modern bed & breakfast with all the essential amenities one would expect from a bed & breakfast.

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My worst hotel experience to date

Service

Quality

Value

Given that this is the budget-end of budget, I was hardly expecting the Ritz. However, there are minimum basic standards expected at any hotel and the Clock House Hotel fails miserably. As I arrived I was promptly told that the room I had pre-booked was no longer available and that I was expected to pay an extra £10 to upgrade. After a forceful explanation that this was their mistake and I was not going to be conned out of extra money, they eventuallly relented and I was given a double en-suite room. Not a good start. The room itself was a disgrace, being both dirty and worn out. The wall above the bed was covered in filthy grease from the heads of its previous users, there was graffiti on the ceiling, holes and stains strewn over the carpet and curtains, the mirror had fallen off the wall, furniture was half destroyed, some of the floor boards had collapsed... the list goes on. The bedding was particularly poor, covered in large holes exposing the duvet and mattress and gave me no confidence that it had been cleaned. I couldn't sleep because I felt so uncomfortable in my surroundings. To their credit, the bathroom was better and looked as though it had been refurbished recently. However, the radiator was jammed on full heat making it more of a sauna whilst the shower curtain rail was mounted at a 45 degree angle so there was never a chance of it actually staying in position for use. In short, I would avoid the Clock House Hotel at all costs. Poor service, poor rooms and a highly misleading web presence amount to the worst hotel experience I've had to date.

Anon Ymous - 02/06/2011 | report this review

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Products and Services

We offer these services

  • En Suite
  • Dog/Pet Friendly
  • Wheelchair access
  • Free Parking

We offer these payment methods

  • American Express
  • Visa

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