Former Tenant

This review has nothing good to say of my recent experience from Coleman Estates. I would NEVER recommend these Letting Agents to anyone especially all prospective Tenants and I HOPE by publishing this review, it might just help those of you seeking the Services of a Letting Agent avoid what I regrettably have had to experience from Coleman Estates. In brief, I rented a flat from Coleman Estates for 6 months. Upon moving in I was faced with a substantial leaking pipe in the Kitchen, Cupboards falling apart, chips in the bath which had tried to be disguised (painted over). Windows so difficult to open had to call the Agent. No working T.V aerial. Kitchen door handle falling off. Floor covering loose. Horrendous condensation. Many of these problems were in fact rectified in the first few days of moving in. And NO, not by the Agent but actually by a relative. I did not want to stay any longer than necessary and so gave in my notice after 5 months. Then after leaving the property (in a very clean and much better condition than it was when I was handed the keys). Much to my surprise and disbelief, it took a lengthy 2and a half months of being sent 3 different figures in emails ONLY, no invoice or detailed breakdown just random amounts stating that THEY were going to take a very large proportion of my deposit?!!! This was despite the property inspector confirming only 2 discrepancies of which in fact I pointed out WERE present BEFORE I moved in to which he agreed to. PLEASE, please be extremely aware of no matter how good a Tenant you are, SOME LETTING AGENTS will try to make themselves easy money from us good and trustworthy Tenants?!

Jacqui Prince - 05/11/2014 | report this review