131 Craigie Road
Monday to Friday: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 11am - 3pm
I am a lady with nearly 30 years experience in computer repairs. I have been fixing desktop and laptop computers, upgrading hardware such as printers, routers, screens, RAM and resolving software and broadband connection issues for many years.
I am able talk about computers and the way they work in a way that you can understand and will not confuse you with jargon. Many of my customers think of me as their "Computer Guru".
I can turn my hand to repairs of most things in a Computer, laptop, tablet or mobile phone. ie Screen replacements, batteries, hard drives, Memory. I do not always have parts immediately available but I can order them and then visit you to install them.
However some tasks do take time or specialist equipment and so I may need to carry out the work in my Home Office, but I can collect the equipment and deliver it back to you when ready.
I always make your documents, pictures etc my priority before I do anywork and will back things up before I work on anything.
Minor malware and viruses which clog up your computer and make them run slow, can be removed usually without losing any of your data, however this can take time, several scans and manual file removal to ensure they are complately gone. More persistent or difficult cases may involve, copying all your data, wiping your computer, reinstalling windows and all your programs and devices then putting your data back on.
If you see anything telling you that your computer files are being encypted, turn it off immediately, and do not turn it back on, you may have already lost all your data but the longer you leave it on the more will be lost.
All virus removal is usually done in my home office after I collect the device and may take a couple of days, I will then return your equipment and explain all that I have done.
I can discuss your needs and help you to buy the computer, laptop or device which best suits what you want to do with it, or to help you upgrade your existing kit to make it work. I will send you an email detailing my suggestions and any other information that you request, explaining in plain english where you can be confused.
I can set up your new equipment in your home at your convenience mostly, however a new computer setup is a long process, and this I will normally do at my Home Office - but I can Collect your old and new equipment, deliver it all back to you, and demonstrate how to use the new system.
Most new software will install without issue on a new computer - but If you prefer I can do this for you in the comfort of your own home, and explain to you what I am doing if you are interested. My aim is to help you learn how to use the software or to how to use your computer (not everyone needs to know though so do not worry, most customer's are happy to watch and often learn something new anyway).
Older software can be difficult to install and can be complicated to upgrade, but if it is essential then I can usually figure out a way to get it installed. Obviously I sometimes come across something too old for current operating systems but that just challenges me more, and there are things I can try...Just ask
If you are having problems setting up new broadband, or just want a friendly face to help you out, just call to arrange a visit. I am happy to set it up for you.
If you managed to set it up but you still cannot get online, then I can visit you to trace the fault, advise you on any changes you may need to make and to call your internet provider on your behalf if the problem is outside your home.
Sometimes your broadband has been working fine for years then just stopped or went slow, I can help you to find out why and usually fix the problem within the hour.
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