Welcome

Cougarmonitoring provide professional key holding services and alarm response services throughout Birmingham and the West Midlands.For more details log on to http://www.cougarmonitoring.com/ or simply call us 0844 85 666 85

The ultimate national security and monitoring provider

Established in 1996 by two senior ex-police officers, Cougar has grown into a premier supplier of security solutions throughout Europe, to businesses and consumers alike.

We pride ourselves on using industry leading technology and highly trained staff to provide a safe and reliable service.

CCTV Monitoring

Accredited to NSI Gold standard, our state of the art monitoring station provides a full range of intelligent monitoring packages tailored to give you best value from your detector activated CCTV solution.

Experienced operators trained to the highest standards use the latest monitoring technology to assess images and incident information to determine the course of action to be taken.

We are able to monitor a wide range of equipment from many CCTV manufacturers utilising the Immix platform. A compatibility schedule is available here.

Commercial, industrial or residential, we pro-actively work with our customers to improve detection rates and reduce false activations.

Where necessary we can notify the emergency services of any intrusions. Where this is not relevant we can despatch one of our Response Officers locally or nationally utilising the NSA Network.

Alarm Receiving and Monitoring

Our 24 hour Alarm Receiving Centre (ARC) provides fast effective management for all of your alarm signals, from graded intruder systems through to fire alarms and lone worker devices.

Our highly trained operators, using the integrated Gemini monitoring platform, provide complete peace of mind that your alarm system is being monitored in a manner which suits your specific requirements.

As technology changes, so do the requirements of our customers. In order to stay ahead of these changes we are able to offer a monitoring solution for all standard transmission systems, including

Digital Communicators and panel modems
DualCom
Redcare
IP Transmission Systems
In addition we also monitor and manage

Lone Worker Devices
Vehicle Tracking Solutions
Asset Tracking Systems

Our response to your alarm signals can be tailored to suit your specific requirements. We are able to call the relevant emergency service or a nominated keyholder. We can also despatch one of our Response Officers locally or nationally utilising the NSA Network.

Manned Security

Our screened, licensed and trained officers are supervised and managed by our highly experienced management team. We provide quality people to deliver an exceptional service to all our Customers across a whole spectrum of disciplines.

Whether you need a team of officers to provide 24/7 security to your office building or warehouse, or just one officer for emergency cover at a weekend, Cougar will provide unrivalled flexibility and service.

Our officers are both a visual deterrent and an extension of your own professional brand. We therefore provide well trained and versatile staff who will deliver consistent value to your site and its security plan.

We have a level of staff retention which is one of the best in the industry. This stability is a key factor in ensuring we provide the best possible service to meet your needs.

We provide officers to carry out a wide range of tasks, from concierge duties at high profile sites, through to high visibility partnership patrols on business parks.

Key Holding and Emergency Response

When your intruder or fire alarm activates speed of response is all important but the quality and effectiveness of the response is critical.

With a network of vehicles across the West Midlands we offer complete security for your premises and employees.

With average response times of less than 20 minutes, our accredited service helps you to ensure your buildings are secure at anytime of the day or night.

Our control room operators oversee every activation deploying the fastest possible response.

Our experienced response teams are trained to fully investigate the reason for the activation and manage the situation on the ground. We interact with our Customers after every activation to ensure that the cause for the activation is understood. We work proactively to reduce the number of false alarms and our handling of genuine activations will demonstrate real value and provide peace of mind.

Our service partnership with national key holding supplie

Mobile Patrols

When your intruder or fire alarm activates speed of response is all important but the quality and effectiveness of the response is critical.

With a network of vehicles across the West Midlands we offer complete security for your premises and employees.

With average response times of less than 20 minutes, our accredited service helps you to ensure your buildings are secure at anytime of the day or night.

Our control room operators oversee every activation deploying the fastest possible response.

Our experienced response teams are trained to fully investigate the reason for the activation and manage the situation on the ground. We interact with our Customers after every activation to ensure that the cause for the activation is understood. We work proactively to reduce the number of false alarms and our handling of genuine activations will demonstrate real value and provide peace of mind.

Mobile Patrols

When your intruder or fire alarm activates speed of response is all important but the quality and effectiveness of the response is critical.

With a network of vehicles across the West Midlands we offer complete security for your premises and employees.

With average response times of less than 20 minutes, our accredited service helps you to ensure your buildings are secure at anytime of the day or night.

Our control room operators oversee every activation deploying the fastest possible response.

Our experienced response teams are trained to fully investigate the reason for the activation and manage the situation on the ground. We interact with our Customers after every activation to ensure that the cause for the activation is understood. We work proactively to reduce the number of false alarms and our handling of genuine activations will demonstrate real value and provide peace of mind.