Hardware Support

Cost effective hardware support for all of your mission critical hardware and Midrange systems and day to day equipment, encompassing PCs, laptops, mobile devices, printers, peripherals, servers, your networking and communications equipment.

IT Systems and networks are placed under a lot of pressure during working hours by their users and the hardest pressed equipment are desktop PC's, printers and servers. Users depend on this essential equipment to function reliably so they can do their jobs as normal. Any disruption to a single user can have a knock on effect, which can cause more serious problems if left unattended. Shoring up all of these peripheral devices is the network infrastructure which is also prone to damage.

Key benefits of Hardware Support:

Guaranteed repairs 24 x 7

Cost-effective

Free up time for your IT department to concentrate on critical IT issues

Bespoke contract

Various SLA's

Dedicated on-site engineers

Customers benefit from cost savings through economies of scale and guaranteed repair times, but also from the ability to focus their own IT resources on more critical business related and IT issues such as project work. CNS's Support Services leave customers safe in the knowledge that even if a problem does occur they will be confident of when it will be restored to service.

CNS offers various levels of hardware support depending on customer requirements and type of hardware, from office hours to a 24x7 basis. We have over 400 engineers and technical staff located throughout the UK who can work in partnership with your Service Desk and your IT department to ensure all equipment is managed effectively. Once a call has been logged we will endeavour to return the piece of equipment back to service, within the agreed time frame.

If a customer requires, CNS can have a dedicated engineering resource based on site to ensure there is a minimal delay between a call being logged and a resolution. These engineers are an extension of the customer's own IT team and work in partnership with the customer.

Desktop Support

CNS has a nationwide pool of engineers and technical specialists to help support customers with all aspects of their IT management.

We deliver hardware and software support, provide desk-side engineering support for users, dispose of old equipment when it reaches the end of its lifecycle, as well as sourcing and installing new technology. This inclusive approach eases the pressure on internal IT resources and reduces the cost of managing IT systems for our customers.

The benefits of CNS's Deskside Support are:
Single point of contact for all enquiries

A leading business partner with all major manufacturers allowing us to offer unbiased support and reduce the number of suppliers

High quality of service provided to your end users leading to less end user downtime

All work carried out operates on a measurable scale with Service Level Agreements

Engineers are highly trained and hold a broad range of accreditations and up to date knowledge

Online Backups

Business Continuity

Devising business continuity solutions and contingency planning for a potential operation shutdown is one of the fastest growing areas of IT investment. IDC estimates the market for business continuity and disaster recovery services in the UK will rise to over £600 million by 2009, with online backup being one of the key contributors.

Whilst business continuity is often seen as ‘best practice’ for most organisations it is essential to ensure all data is protected to the point of failure. This ensures it can quickly be recovered without loosing hours or days worth of changes.

Online backups

Your critical data is encrypted (128-bit!), compressed, and then uploaded to a REMOTE server via SSL, guaranteeing security. It requires no hands on intervention, thus eliminating human error. The robust design guarantees an extremely high rate of successful restoration. No more tapes, tape drives, head cleaners, or licensing to finance. Your data is protected from fire, vandalism, terrorist attacks, war, natural disasters, etc. Recovering lost data is easier, more reliable, and less expensive as well.

Easy to manage

No technical knowledge or training is required Installation is easy to follow with wizard guidance and intuitive user interface. CNS Offsite Backup Solutions offers secure, encrypted protection of your critical data, leaving you with peace of mind.

Other benefits:

Complete protection even when files are opened, Easy monitoring with extensive backup status reports provides Auto back up at your desirable time and Restore to any version of backed up files

Run any application before or after the backup job. Auto upgrade your software without human intervention also Able to back up individual emails.

Is it safe to backup via the internet?

…Definitely

Data is 128-bit encrypted and compressed before being uploaded to an offsite server through a secure SSL channel. Encryption and decryption will only be done on client’s machine with user's password Password will not be transmitted during uploading and downloading is it compatible with different operating systems and databases?

CNS Online Backup Solutions is compatible with: