Croyland Motors Ltd

Car Dealers (Used) in Rushden (Northamptonshire)

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St Davids Road
Rushden
Northamptonshire
NN10 6GA

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My experience

Service

Quality

Value

Upon deciding to buy a car I rang Croyland and spoke to one of the staff, namely, Jamie Burton explaining which make of car I would like and how much I wanted to spend, within 15 minutes he phoned me back saying he could have a car brought over from their Wellingborough garage in an hours time with me being under no obligation at all. I went over and was taken for a test drive and decided it was exactly what I was looking for and the price was right. I was taken into the office, given coffee! and the paper work was sorted. He advised me of various products I could purchase, again I did not feel pressured, I purchased the protection package. I collected the car a few days later when a full service and MOT was done. I was more than satisfied with the service was I given. I started driving the car when I had a problem with the car "jerking" I phoned Jamie who organised for the car to go into the garage, I was given a replacement car while the work was being done. The only thing I was not happy about was, the repair people would not tell me what was done to the car or put it in writing but this was not the fault of the sales team at Rushden,

Janice Compton - 12/11/2016 | report this review

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They Don't Answer the Phone!

Service

Quality

Value

Rang to discuss buying a car recently the phone rang for almost 15 mins still no response and their on line assistant is always offline - have purchased elsewhere!!! obviously don't need the business

Marilyn Laurence - 21/10/2009 | report this review

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A warning to all

Service

Quality

Value

Agreed to buy the car on condition that exhaust problem was corrected before I took the car. I was called the day before and ensured the problem was fixed and asked if I could pay over the phone to speed up the collection process the next day, given this was a car megastore I thought this would be ok. I'm sure you can guess where this is going, when I arrived to pick up the car the fault hadn't been corrected and in the time it took me to turn round and go back to the garage the airbag light came on and another warning light. On top of this they only had a photocopy of the service history book (as apparently the original was in a fire proof safe hat could not be accessed at the weekend - i later found out that it wasn't). Anyway I returned the car and was quite angry but was assured that if I take it away and bring it back the next week (as it was two days before christmas) everything would be fixed and a new service book would be purchased for me and stamped up. Well over 6 months later I still have the same problem and no service book!! I found that phone calls were never returned (even from the Sales Director when it was escalated to him) and generally they were uninterested in helping me once they had my money. It is worth pointing out that they were very helpful and accommodating when showing me round the cars and getting the sale, it was just after they had my money they lost interest and repeatedly broke promises. I've since learnt that I'm not the only person to have this sort of experience with Croyland and would urge everyone to be very careful if dealing with them. I really wouldn't have expected these problems with a 'car megastore' and when i told friends of my problems they all assumed it was a dodgy backstreet dealer and if i'm honest that is how it felt given the broken promises and dishonesty!! Finally I'd point out this is all based on fact and I was careful to get things from Croyland in writing and record dates on conversations and phone calls. I'm a very chilled person and rarely complain, even if i should do but Croyland were just too much for me!

Bruce Aitken - 05/08/2009 | report this review

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Products and Services

We offer these services

  • Used
  • Finance offered
  • Free Parking

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