THE CURTAIN FACTORY OUTLET

1.0 out of 5.0 March 17, 2009 P.S. I ONLY RATED THEM ONE AS I COULD NOT RATE 0 ON THIS SITE I fourtunately did not have my curtains made here- however they were extremely pushy as i purchased fabric here however a family friend had already agreed to make my curtains for me. I had the curtains made but then needed a bay window track put up. They charged me nearly £300.00 to fit it but screwed it so close to the edge of the window frame that they split my woodwork so badly.The man was so aggressive and rude i did not complain directly to him but shortly after when my friend came to dress the curtains she mentioned that the track was not sturdy and would snap within a month or two- therefore she advised me not to hang the curtains till the track was redone. I complained to the outlet customer service manager. Shortly after i got a call from the track fitter shouting abuse down the phone. They redid the track for me and the second fitter was amazing but i am taking them to court for the previous damage that they have left on my window. I have sent three complaint letters yet no reply. AVOID USING THEM UNLESS IT IS JUST TO PURCHASE MATERIALS. THE ORIGINAL TRACK FITTER THEY SENT ME WAS CALLED RON (aka.The Cowboy!)

catherine lowe - 23/05/2009 | report this review