DFS take your money, falsely advertise their goods and can't make a simple chair for Toffee...AVOID!!!!

DFS can't make a simple chair then replace it twice and still can't get it right, infact the replacement chairs have been worse than the first one, nothing like what was advertised on the shop floor!! and they are now refusing to help and say I have to go legal... the store manager at Northampton branch, Tina? Is rude. They have taken my money and now not prepared to help me. They falsely advertise their furniture, what you see on the shopfloor and pay for is not what you receive and then when they replace it, it is no better, they then refuse to refund you and advise you to go legal! Lee Childs the Branch manager was not atall helpful and would not provide me with his managers details to escalate this matter, he said he is not prepared to do that and not prepared to refund the chair as they have already replaced it twice!! Like that was my fault?? Really?? Yes and the replacement chairs have been disgraceful they can't even make furniture! I have been told I'm left with a chair that cost me 400 pounds that won't last another year, the advice that they have given me is.. go legal Mrs Curry?? AVOID AVOID AVOID a year of stress and upset DFS have caused me. SCS are much better hands down no problem there! And..don't reply with call customer service, as that's not the answer as Lee Childs the Branch Manager is not even prepared to help! Disgusting service and furniture that won't last two seconds the way is made! COWBOYS! They take your money and run! Go SCS 100 % great service there!

cheryl curry - 04/10/2022 | report this review