D X Freight

Couriers in Norwich

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2 Caley Close
Sweet Briar Road Industrial Esta

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One heavy flat packed wardrobe and one heavy flat packed chest of drawers left 3/4 mile away at wrong address. I had to go and fetch them in my own vehicle. No one seems to be bothered to answer the phone at this branch. A bunch of monkeys could have done the job better. Hope I never come across this company again.

N J - 13/09/2016 | report this review

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This is a perfect example of how a courier company should NOT operate!




I read all the poor reviews (and 90% of them are bad) but I thought I would give them a try as they were so much cheaper than the competition. I was sending four large boxes at a cost of £25 per box so there was still a lot of money involved. I booked via Parcel Monkey which you need to do if you don’t have an account with DX Freight (is anyone stupid enough to actually open an account with this company?). The first problem was when the driver arrived to collect the four boxes and only had paperwork for three of them so he refused to take the fourth package and left. After I spent 40 minutes on the phone to the DX customer service line (01902 389109) they finally got hold of the driver and told him to accept the package. But then the driver refused to return even though he was still only five miles away from us so it was then up to me to haul the huge box into the back of my car and track down the driver to give him the package which I thankfully did. After this very rocky start I prepared myself for the worst! At the end of the following day I received emails from two very unhappy customers who had taken the day off work to wait in for their items and guess what.... nothing had arrived! The following morning I spent a further 45 minutes on the phone to DX customer services and was advised that two of the four packages had both independently been misrouted to the wrong depots and where back out for delivery that day. So, out of four packages only two arrived on time. In addition I spent over an hour on the phone and had to take time out of my day to transport one of the package part of the journey myself. The moral of the story, and as the VW Golf advert says, "You get what you pay for in life!" What DX Freight didn’t realise is that I own four mail order companies with a combined annual turnover in excess of £2m, guess who won’t be getting any more business from me!

Phil Morris - 14/03/2014 | report this review

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