Regus House, Malthouse Avenue, C
Cardiff, South Glamorgan, Cf238r
Monday to Sunday: 24 hours
Retrieve lost files through precision data recovery.
Datatrack Labs Ltd offers most exclusive data recovery from all types storage media in the Cardiff, UK. It recovers all types of precision data from hard drive, pen drive, RAID 0-5 storage and many more. It offers data recovery services in emergency data loss.
Like many I was sold by their attractive webpage and advertising. All seemed great. I told them I had already had a look inside the hard disk (probably a mistake!) and they still offered me the free evaluation and free pickup and free return. Once they had my disk it all started going pear-shaped. They demanded an extra £120+vat up front to do the assessment. Return was going to be £20+Vat if I declined the work, and if I did accept the work they would charge for the media they sent any data back on - another £130+Vat in my case. On top of the 'fixed price' quote. So the quote of £195 turned into £534. These charges are in the small print - am I the only one who doesn't read every word? Save yourself the hassle and stay clear.
Will Pearson - 10/03/2015 | report this review
I had an awful experience with DATATRACK LABS. I asked for a quote, then send the 2TB WD external hard drive to Datatrack Labs. They replied back with conditional proposal, they would only proceed with the repair after replacing some parts, for which they estimated a 80% probability of success. I paid 200£ then the problems started. I had no feedback from my e-mails for weeks, I had to call several times before being informed about the failure on the data retrieval. I asked for an official report and had to wait several days for a 3 lines e-mail. When I asked for the drive back, then send it without the external case and when I called they said it was been disposed!! Now I cannot get the warranty back from WD.
Pedro Silva - 19/02/2013 | report this review
Recovered all data from a dropped hard drive. Glad I decided to use datatrack labs.
John Parkes - 03/02/2013 | report this review
Terrible service! Couldn't recover the majority of my data (photos and videos) and then refused to offer any sort of discount off of the amount paid. Also was over a week late on the promised delivery date. Would definitely not recommend to anyone.
Dana G - 21/01/2013 | report this review
All fields are required. Your review will appear immediately.
"I was very impressed with Datatrack Data recovery. They were very professional and helpful and provided a prompt and thorough service. I was kept well informed throughout the process and would definitely recommend their services"
Luke Thomas, London, UK
"I was delighted by the personal service I received, the speed of the initial report back & the efficiency of detailing data to be recovered. Extremely pleased by the final outcome."
Sara Kestelman, London, UK
Testimonials are added by the business owner and are not independently verified.