Dec Dirct Ltd
Blinds and Canopies in Coventry
Sheriffs Orchard
Coventry
West Midlands
CV1 3PP
Contact Numbers
Reviews
Misleading description, bad service
I would advise to stay clear. I ordered wooden blinds for next day delivery. I was informed on day of delivery (Friday) they would not be delivered today and would be Monday, so I requested cancellation as they were for a job on the weekend. They ignored this (Did not reply to my requests). On Monday I waited but nothing was delivered. I contacted them and they confirmed the delivery would be Tuesday. I finally received them on Wednesday. The blinds were received past the initial date of delivery so were no good to me (As stated and as per the cancellation request at the time). I checked them to make sure they were not damaged as they do suggest, but I noticed they were a plastic (PVC) style. When questioning with them, they said their terms state they can be different style. The product was a wooden blind in the wooden category and does not state anywhere t is PVC. That is not correct business to display a product then say we can send what we like due to terms. I checked the terms and it does not state this, just different woods may be used (Which was no problem, just not plastic). On the products description page, the category page or terms, there was no point stated that wood blinds would be PVC blinds. I contacted them stating that they did not match what I ordered or the description and that they were not good to me as they were delivered late and I have requested cancellation. I was informed they could not be returned because they were custom. I stated that the product does not match the description which is the grounds for the return (Other than not being delivered correctly or ignoring a cancellation request). Their customer service is shocking and refused to help as they kept saying it was a custom blinds, but my dispute was the product did not match the description which is a valid case to return regardless. They repeatedly ignored this so I have had to go down the charge back route. I also repeatedly asked for their company information but again, this request was ignored by them. Note, they do not state their company details on their site which is against the e-commerce regulations, so will make it very hard to claim anything. The company that runs or owns this website is IT Alpso Solutions, they have a UK company which is a subsidiary of them called CB Deco Ltd. so I would assume this the company running this. However, the head company looks to be a Romanian company and not UK. I have also just noted that the package is shipped with the sender company name as CB Deco Ltd but the invoice states CA Unitrade Ltd T/A Blinds UK
Amir Bahrami - 12/08/2015 | report this review
Absolutely Brilliant Quality Blinds
i have used Blinds UK in two of my homes now and the quality of the blinds are 100% the delivery is a little slow, but i dont mind the wait if i get a quality product, Spent over £500 with this company and cant fault it. Thank you Stuart Elliot Funky Websites
Stuart Elliot - 28/03/2015 | report this review
Shocking
Received my blinds late. When they finally arrived, the material was of inferior quality (like cheap Indian bedding or parachute material). The clips the Roman blinds hang on, do not even keep the blind up properly. When you pull on the cord, the whole thing comes crashing down. Complete waste of money. Save your money. Don't bother.
kathryn matthews Matthews - 17/10/2014 | report this review
Terrible, terrible!!!!
I have 3 roman blinds from here they are totally useless! Not fit for purpose... No reply whan you call!!! Hoping to do a charge back on my creditcard... Only left one star because i had to not even worth that!!!!!
Jen Clewley - 02/10/2014 | report this review
Scam company
Fortunately I only ordered one small blind from www.blindsuk.net, but 11 days after ordering I tried to chase up the order (they said delivery would be 7-10 days). The phone just rings and rings - there's no voicemail facility. Alternatively, they encourage you to contact them via email via the website - their email form doesn't work either. I'm glad I paid via Paypal and have only lost a very small amount of money.
Sarah Jackson - 02/09/2014 | report this review
impressed with the good quality material
I was impressed with the good quality material of the roller blinds I have ordered and with the speedy delivery. Luckily they have a wide range of colours so I was able to match the blinds to the colour of the walls and the furniture. Very pleased with the final result.
Elle Riley - 12/05/2014 | report this review
They are a bargain
The blinds I ordered from Blindsuk.net arrived on time, the instructions were easy to understand and they look quite luxurious against our white windows. Will definitely tell my friends about them, they are a bargain!
N Thomson - 12/05/2014 | report this review
Cowboy operator! Do not buy from them
I ordered three wooden blinds, they arrived late and were the wrong size. What the website doesn't tell you, contrary to common-sense is that they include the blind head unit in the "drop" size of the blind! Company refuses to admit their mistake and provide a replacement, and was extremely unfriendly and obstructive in customer service. Now I am left with three useless blinds and almost £300 out of pocket. Considering legal action. DO NOT BUY FROM THIS COMPANY - they are a cowboy operator!
Tim Fox - 23/08/2013 | report this review
Terrible!
Simply took my money and didn't provide the product. Despite numerous attempts to contact the company I received no refund.
M Hurren - 11/09/2012 | report this review
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