Deeleys Unac
2 New Union Street
Coventry
West Midlands
CV1 2NX
Contact Numbers
Reviews
Unorganised
From day one we had issues with UNAC. First thing was a couple of issues with the contract due to it being a vague contract for all the houses they rented for, nothing was changed for each house meaning our contract in places in no way related to our house, which most students wouldn't have looked at and could have got into trouble with. Next thing that happened was that they lost all of one of my housemates paperwork except his cheque even though it was handed in at the exact same time, in person along with my paperwork. We were only a group of four people looking at a 5 bed house, to secure the house I had to pay two peoples worth of deposits of which I would get back when we found another person. They very nicely found someone for us but said, (before we had even met or talked to her) if she paid a deposit there was no way we could stop her living with us. Which not only is wrong due to them asking for another deposit but not fair on the rest of us if we for any reason couldn't accommodate her. On my move in day, two people had already moved in to the house. I went to UNAC to get my and one other of the housemates keys. They had one of the three keys we needed left and had to go routing around for 20 minutes trying to find the rest of the keys to our house. Why they weren't all in the same place and organised I will never know. Once I got to the property that day I took a look around and UNAC obviously hadn't been and checked the house was ok before we moved in as there was underwear in one of the bathrooms and the garden was a heap of glass, insulation and rubbish where a loft conversion had been done, it was completely unsafe. One of the housemates keys didn't actually lock or unlock his bedroom door and when he went to UNAC about this situation it turned out not only was it a key to another property of the same landlord but the key he needed was among a huge bunch of unorganised spares. During the first term UNAC emailed us and asked for us to return a completed inventory, which of course we would have done if we have been given one. We hadn't received an email with the attachment and when we asked several times for them to resend one so we could complete it for them, they never did. The inventory remains undone. After emailing UNAC since August about getting the summer retainer payments back (a family was in the house whilst we were paying it) they gave many excuses like we haven't worked the price out yet. It wasn't until I emailed them for the fourth or fifth time which was around January that they eventually told us what we were getting - and that was a quick response email making me think that they had worked it out and if I hadn't have asked for it back then they wouldn't have given it to us. They took the money they owed us off our January payment and on the 2nd of February we all got an email saying we had underpaid, funnily enough by the exact amount they had just taken off!!! I mean you can see there has been a lot of trouble with UNAC for us and I completely hold it down to un-organisation and possibly even them trying to take advantage of students that wouldn't really check things properly and have the time to remember getting money back for things like the summer retainer.
Vicky Ratcliffe - 14/05/2016 | report this review
Be very careful
Be very careful of UNAC they are great till something goes wrong, then it takes a long time to get repairs made and they will always find a reason for stopping at least a good portion of your deposit.
Student Coventry - 01/09/2012 | report this review
Leave your review of Deeleys Unac
All fields are required. Your review will appear immediately.
