Don't use this company!

We bought our kitchen from Design House Interiors 4 years ago. The reason we chose to go with them, was the quote was competitive, the pre sales service was really good, and the quality of their kitchens was something they promoted. Unfortunately, that’s where the positives end. There is a massive defect with the kitchen we purchased, all the laminate from the doors is lifting away, its only just become noticeable as it started coming away from the corners, which wasn’t visible until it spreads. This issue could’ve been there from the start, but we just never noticed. Having contacted the customer service team, they initially said they would look into the issue and would make contact with their supplier. Communication was poor, and I had to ring up/email every week to chase an update. The issue is not resolved 2 months on, and they have gone radio silent for over 4 weeks now after making multiple calls and sending emails . I feel I need to share my experience, so others don’t use this company and end up with a kitchen that falls to bits after a few short years, with extremely unprofessional customer service and after care. Please see the photo of how bad the issue is, this is just one of the doors, another 10 are now the same way! We will be taking this company to the small claims court to re-coupe the cost of replacements. We are absolutely devastated 😞

Simon Barraclough - 26/05/2023 | report this review