Digs
1 Triangle South
Bristol
Avon
BS8 1EY
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Key Services
About
Digs
Digs is a student and professional letting agency based in the heart of Bristol on the Clifton triangle. Our office is in prime position reaching out to the students of Bristol for all their accommodation needs whilst studying in the city. The majority of our properties are in and around the city centre, Park Street and Clifton, many in large complex buildings with communal student areas. We offer a huge variety of properties from great value to those on a budget to high end luxury studios and apartments. Our accommodation spreads out to Gloucester Road, Redland, Southville and Hotwells areas catering for UWE students at Frenchay and Bower Ashton campuses. The Digs staff are happy to help with any enquiries about renting and living in Bristol and can advise you on the best location depending on your needs. Come and visit us at the office, browse through the website on our public computers and book some viewings!
Reviews
helpful at resolving issues
Although the team is nice, the quality of their service isn't normal. Sometimes Digs lack efficient communication (i.e they gave absolutely no notice that the cleaning company will be cleaning the windows from outside at 6am. They scared me to death as I thought it was a thief trying to break my window). But nevertheless, they are helpful at resolving issues and always provide good quality flats.
Diane Droby - 04/11/2015 | report this review
Cannot get any worse agency than Digs
Moved into digs managed st stephens house. horrible horrible horrible. during winter, there's no hot water to shower and radiator doesn't work. during every other day, radiator works only 6pm to 11pm and 6am to 11am. requested for them to increase the hours into the night but was ignored. the staffs especially the GM do not care about students. just out to make their money. they supposed to do basic cleaning before handing over to new tenants but passed the charge to ex tenants. they engage company to "sparkle clean" the flat. i am OCD and germophobic and always kept my flat clean. but they want it to sparkle and charged me for that. when i received my flat, it was utterly dusty and awful. based on tenancy agreement, i should return it in the same good condition but i received it in an awful state yet the want it sparkling clean. they claim they handed to me sparkling clean. b*! sly marketing by separating utilities and rental then charge a commission on both. with that, it costs more than CRM and student castle. i regret renting from them and sincerely advise you to avoid them too.
Henry Lee - 29/09/2014 | report this review
Digs Bristol - STAY WELL CLEAR
we have lived with digs 2013-2014, they have been nothing but bad service. We have had problems since the beginning. We have spoke to many others in our buildings who have similar problems to us which digs don't make any effort to resolve. They never respond to any of our emails and phone messages with a solutions. They promise to provide internet but it doesn't work and have now after 8 weeks of battling with them have now bought our own. The itinerary of promised furniture and items such as toaster, microwave, sofa covers, ect were all missing. We had to buy these all ourselves. I could ramble on much longer as there is almost an endless list of problems including mold, silverfish infestation and lackluster support maintaining the flat. DO NOT RENT HERE
joe munro - 12/12/2013 | report this review
Terrible Company Ripping Off Young People
My daughter collected the keys to her student flat on the 2nd July. The place was filthy and had been left in a terrible state by the previous tenants. Digs hadn't even made any attempt to prepare for the incoming tenants. When we confronted them about this they said "oh we have so many properties to deal with and only 24 hours to turn them around". Quite frankly that is their problem. They are happy enough to take the money from these young people expecting them not to be there until the beginning of the next academic year. When we went to the office staff there asked us to put our concerns in writing. This we did. The response we had was basically that the previous tenants had left it in that state and that was that. No acceptance of responsibility on their part. I asked for a reduction in rent until rectifications had been done. They won't even consider this. The new kitchen was to be installed over the summer they now want to delay until Christmas - which will be much more inconvenient when all 5 students and their belongings have been moved in. When we asked about how instruction manuals for items in the property the lady in the office told us there was a folder. Mentioning this in the email was greeted with short shrift. This company is a large provider of student accommodation in Bristol. USE THEM AT YOUR PERIL!
Fiona Hopkinson - 17/07/2013 | report this review
Bad Service - Crooked Contracts
I too had problems with digs when I rented with them from 2010 - 2011 - also at The Platform. When I moved in my dishwasher wasn't working (I reported this several times throughout the tenancy and it was never fixed in the 12 months I was there!!!). There were various things wrong with the place that got fixed slowly by often ignorant and spiteful caretakers. One of the biggest issues I had with digs was that they did not inform me beforehand that they were going to inspect the property monthly - heck they didn't even inform me when I started living there and they came round regularly without my prior knowledge - it was only in september when I went back to uni that I realised what was going on and why some of my stuff was moved and such. I complained but they ignored me. Every month they consistently failed to give me 24 hours notice which is ILLEGAL. When finally I was able to leave the property they attempted to rip me off on my deposit claiming £360 pounds worth of damages - absolutely absurd. I sought legal advice and threatened them with action pointing out precisely how their costs were well above market rate and that it was obvious when I had moved in that they hadn't used the deposit money from the previous tenant to repair the property. There is no clause in their contract about reasonable wear and tear so they will try and charge £100 for the fact that the carpet has a few strings pulled on it by the doors because THEY didn't fit it properly in the first place! The staff are rude and unreliable. PLEASE DO NOT RENT with this company. There are dozens of better agents for students in Bristol - don't give your hard earned money to these imbeciles
Miranda Bosso - 29/01/2012 | report this review
Digs Accommodation be very careful!
I moved into a new digs development in 2009 for a term of 10 months. The platform was meant to be new luxurious student accommodation. It started off poorly with the development running almost a month behind! The day I moved in I found the place un-carpeted, many items missing, many surface un-painted or not properly finished. The situation did improve, after a month everything was up to scratch. However as time went on little things started to grab my attention. Such as the firms employees occasionally letting themselves into our flats to carry out work. We caught them a couple of times, even walked in on a builder using our loo! In late November we did have a problem with one of our flat mates, she decided she no longer wanted to live in the development...annoyed with all the extra bits of work and noise they produced. Digs wouldn%u2019t let her out of the contract, however she went anyway; at this point we all fell out with her. As time went on we discovered she was not paying her share of the rent (each paid digs individually). We received one phone call warning us that we could be potentially liable for her share of the rent. We disputed this saying that it was her responsibility and her guarantors; we were then told this only happens in very rare circumstances. That was the last we heard about the situation and we assumed that it has been taken care of. Putting this aside nothing much more happened until the end of the contract. On leaving the accommodation we very carefully cleaned, and even painted the flat (managed to get a small amount of the paint used by the landlord from a maintenance man). All the floors were hovered and mopped, windows cleaned the works. And luckily we had the hindsight to take photos of the place as we left. Just under one month later we received a letter from digs after much nagging on our part to find out about when we would each receive out £400 deposit. It listed various charges from the walls being heavily scratched needing painting (£200), cleaning fees (£50) to the mattress protectors missing (£5 each) even though we did leave them on the beds. But the worse thing was that we were also each charged nearly £340 odd pounds for un-paid rent! Throughout the whole year they didn%u2019t bother to even talk to us about the problem with the girls rent. And now they expected us to pay for her, I am guessing that they didn%u2019t want to foot the legal fees for taking her / her guarantors to court, and tried to save money and put it on us. It will now be down to us to chase them up and talk to various bodies such as the citizen%u2019s advice bureau. Luckily we do have photos showing all of the mattress protectors, the painted clean walls etc. So fingers crossed we will be able to reclaim our money, I will update this when it progress%u2019s to let you know how the situation is resolved.
Alex Malcolm - 25/07/2010 | report this review
Digs Accommodation be very careful!
I moved into the platform development in bristol in 2009 for a term of 10 months. The platform was ment to be new luxorious student acomodation. It started off poorly with the development running almost a month behind! The day i moved in I found the place un-carpeted, many items missing, many surface un-painted or not properly finished. The situation did improve, after a month everything was up to scratch. However as time went on little things started to grab my attention. Such as the firms employees ocaionaly letting them selves into our flats to carry out work. We caught them a couple of times, even walked in on a builder using our loo!
Alex Malcolm - 25/07/2010 | report this review
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