I wish I could go back in time in the TARDIS and choose a different company

In March, this year, my whole house had new windows and frames and I also had a new front door. The work was supposed to be completed in two days but took them 24 days. Shoddy workmanship, wrong glass, wrong measurements, lack of communication, missed appointments, missing fitters, missing door, missing letterbox, rude staff, demanding money for unfinished job. After threatening them with Trading Standards and refusing to pay until the job was completed, the work was finished at the beginning of April. Unfortunately, problems arose just a few months after the work was finished; the biggest one being that each time it rains, my front door lets in the water (a lot of water!) I have to put towels down to stop the water from flooding across my wooden floor and then have to change the towels regularly. I am now in contact with trading standards as Direct Windows will not come out to fix these problems. They keep making appointments and not turning up. This has been going on since July/August. I would have given no stars, but the lowest that this form will allow, is 1.

Hayley Jarvis - 29/11/2013 | report this review