• Executive & Managerial Customer Contact Recruitmen

Douglas Jackson Executive Recruitment Consultants for Call Centres & Customer Services

Douglas Jackson are an executive search and management recruitment agency. We recruit exclusively for the Contact Centre, Call Centre and Customer Service markets.

As recruitment specialists, we help our clients attract and retain, Director, Head of Department and Management talent, for their call centres, contact centres and customer service departments.

Douglas Jackson offer call and contact centre management recruitment solutions and jobs, across; sales, service and retentions, front and back office operations, resource planning, customer experience, complaints, training, management information, business intelligence, change, telephony, projects, dialler and data positions, covering the whole of the UK, International and Offshore locations.

We work with a variety of organisations and business departments, including; blue chip call centres, customer service departments, telesales functions, outsourcers and independent, or owner managed organisations.

Douglas Jackson Recruitment Service & Solutions for Executive Level and Leadership Customer Contact professionals

If you want to identify, attract and hire Executive and Managerial level talent across Customer Contact, talk to us.
We help you to recruit individuals to design, develop and lead your customer contact strategies across digital and traditional channels, for customer service, back office and sales. We work with a broad spectrum of clients; global organisations, leading national brands, blue-chip contact centres, international outsourcers, SMEs and independently owned, or private equity backed businesses.
With a continuously expanding network of Directors, Managers and skilled practitioners across Customer Strategy, Customer Experience, Contact Centres, Resource Planning and Customer Services, we have a proven reputation in helping our partner clients source and recruit successful individuals.

Customer-centric businesses rely on acquiring and retaining the very best Call Centre and Customer Service Centre personnel possible. Recruiting leaders who can define, develop and deliver the best customer strategy for your business can help achieve improved customer advocacy, more highly engaged employees, increased sales and reduced costs.
Our team has over 80 years’ recruitment experience between them, with 20+ years’ specifically within Contact Centre Recruitment Consultancy and Executive Search. Douglas Jackson works exclusively to recruit management and strategic level appointments for UK and offshore Contact Centre, Call Centre, Telesales and Customer Service markets. Recruiting at Director, Head of Department, Managerial and skilled Analyst levels, we offer a professional, personal and honest service, working with you as a true recruitment partner.

Trading Since

2007