• Door Supervisor training
• CCTV

Premier training provider in the country for security requirements

Since 1997 DSTO has progressed from exclusively training door supervisors to a multi-faceted
operation offering a wide range of training courses within the security and hospitality industries.

Many things have changed since we started training door supervisors, but one thing that has always been,
and will continue to be the same is our dedication to provide exceptional service in all aspects of our business.

The Door Supervisor Training Organisation continues to lead the market in SIA door supervisor training courses,
CCTV operator & security guard training, this is down to our exceptional training course leaders and trainers,

Level 2 Door Supervision

Level 2 Award in Door Supervision
SIA Approved Qualification - Door Supervisor

Historically the most popular SIA licence held is the Door Supervisor. This is because as well as being able to work in pubs and nightclubs, it also allows you to undertake all of the activities covered by an SIA Security licence.

Additionally the Door Supervisor Training Course covers working in Event Security (e.g. at the large music festivals that run throughout the summer months). This means that one SIA licence enables you to work in three sectors of the industry, so maximising your job opportunities and a return on the investment in the training course.

To obtain the SIA Door Supervisor licence you will need to pass a licence-linked qualification called the Level 2 Award in Door Supervision. This will involve attending a 30 hour course and passing three exams. You will also need to provide suitable identification and pass a criminality check.

When taking the Door Supervisor Course with the Door Supervisor Training Organisation there are significant overlaps with Security Guarding so you will be well prepared should you choose to work in that sector.

We run courses from a wide number of locations throughout the UK including Bournemouth, Southampton, Brighton, Broadstairs, Reading, Birmingham, Norwich, Nottingham, Liverpool as well as our new courses in Epping, Milton Keynes and Manchester.

Check out our Course Finder at the top of this page to find more details of the locations and courses.

What will I learn on the Door Supervisors course?

The course is separated into four Modules:

Module 1: Working in the Private Security Industry

The Private Security Industry
Relevant Legislation
Health and safety in the workplace
The principles of fire safety
Non-fire-related workplace emergencies
The principles of effective communication and customer care in the private security industry

Module 2: Conflict Management for the Private Security Industry

The principles of conflict management
All you need to know about risk
Communication and the de-escalation of conflict
Problem solving strategies
After the conflict is over

Module 3: Working as a Door Supervisor

Door supervisors and the law
Access control and searching
Arrest
Drugs
Incident recording and crime scene preservation
Licensing law and social responsibility
Safety and security

Module 4: Physical Intervention

Health and safety
The legal implications on use of force
Medical implications in use of force
Post incident reporting
Recording incidents
Disengagement
Escorting
Holding

How is the Door Supervisor course assessed?

The Level 2 Award in Door Supervision is assessed by three straightforward multiple choice exams.

The vast majority of our candidates pass at their first attempt, but there is no limit to the number of times you can resit the exams. We have trained over 10,000 candidates in this qualification and have a 96% pass rate. DSTO offer 2 free resits per candidate subject to our terms and conditions.


To view sample questions of the HABC Level 2 Award in Door Supervision please click the link below:

HABC Award in Door Supervision


Applying for the SIA Door Supervisor licence

On receipt of your exam results, which should generally be available within ten working days of completing the course, you can send in your application form to the SIA (provided that you have passed the exams). We will always give help and guidance with completing it.

Broadly speaking you should allow about four to six weeks for the SIA to process your application, although this can be considerably increased if there are any problems with it. Delays are often caused by:

not completing the form correctly
sending insufficient/incorrect identification
criminality issues
payment not being made by your bank

Level 2 Award in CCTV Operations

SIA Approved Qualification ~ CCTV Operator

The role of a CCTV operator is mainly involved with monitoring and tracking the activities of suspicious looking individuals or situations in public places. However, unless you are working ‘in house', you will need to be granted a CCTV SIA licence before you can apply for a job within the industry.

Before you can apply to the SIA for a CCTV licence you will need to obtain a qualification called the Level 2 Award in CCTV Operations (Public Space Surveillance). This qualification is achieved by attending a three day CCTV training course and passing two multiple choice exams together with a practical assessment. You will also need to provide suitable identification and pass a criminality check.

Read below for more details about the CCTV operator training course and how to apply for the SIA CCTV (PSS) Operators licence.

What will I learn on the CCTV (PSS) Operators course?

The course is separated into three Units:

Unit 1 – Working in the Private Security Industry

The purpose and main features of the private security industry

The legislation that is relevant to people working in the private security industry
Relevant aspects of health and safety in the workplace
Application of fire safety principles
Dealing with non-fire-related workplace emergencies
The principles of effective communication and customer care in the private security industry

Unit 2 – Working as a CCTV Operator

CCTV Codes of Practice, Operational Procedures and Guidelines

Relevant Legislation and how it impacts on CCTV operations
Roles and responsibilities of the CCTV Operator and other CCTV staff
The characteristics of a CCTV system
How to make effective use of CCTV equipment
Emergency procedures in the CCTV control room

Unit 3 - Practical Operation of CCTV equipment
How is the CCTV (PSS) Operators course assessed?

The Level 2 Award in CCTV Operations (Public Space Surveillance) is assessed by two straightforward multiple choice exam together with a practical assessment.

The vast majority of our candidates pass at their first attempt, but there is no limit to the number of times you can resit the exams. DSTO offer 2 free resits per candidate subject to our terms and conditions. We have a 97% pass rate for this qualification.


To view sample questions of the HABC Level 2 Award in CCTV Operations (PSS) please click the link below:
HABC Award in CCTV Operations (Public Space Surveillance)
Applying for the SIA CCTV (PSS) Operators licence

On receipt of your exam results you can send in your application form to the SIA (provided that you have passed the exams). We will always give help and guidance with completing it.

Broadly speaking you should allow about six weeks for the SIA to process your application, although this can be considerably increased if there are any problems with it. Delays are often caused by:

not completing the form correctly
sending insufficient/incorrect identification
criminality issues
payment not being made by your bank

REsettlement

Armed Forces Resettlement

The Security Industry Authority is the organisation responsible for regulating the private security industry. They are an independent body reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. Their mission is to regulate the private security industry effectively; to reduce criminality, raise standards and recognise quality service and their remit is to cover the United Kingdom.

They have two main duties. One is the compulsory licensing of individuals undertaking designated activities within the private security industry; the other is to manage the voluntary Approved Contractor Scheme, which measures private security suppliers against independently assessed criteria.

SIA licensing covers manned guarding (including security guarding, door supervision, close protection, cash and valuables in transit, and public space surveillance using CCTV. Licensing ensures that private security operatives are ‘fit and proper' persons who are properly trained and qualified to do their job and all applicants undergo a fully enhanced CRB check. DSTO run CCTV courses in Manchester and Bournemouth which sell out each time. In addition we run door supervisor courses which will entitle you to work in a wide range of security environments unlike the security guarding. DSTO are also able to advise on issues that prevent or delay you obtaining an SIA licence such as criminality issues.

The good news is that Service leavers are highly employable. In fact a 2007 National Audit Office report found that 66% of Service leavers find a job within one month of leaving the forces. That figure rose to 94% being in full time employment within six months of leaving.

However, there's no room for complacency, and not just because the job market has recently got tougher. Standards are rising and security individuals are more likely to be trained at a higher level than the minimum requirements to get the heads up on less qualified personnel. It is a proven fact that they are more employable because there is rarely a structure of pay in the Security Industry and employers want the best for the money they are paying.

Successful resettlement requires clear aims, good job intelligence, effective networking and an intelligent approach to employers. It can also help to acquire extra skills. It's therefore vital to take full advantage of the resources and facilities at your disposal. DSTO are currently liaising with Resettlement officers around the country to help bring forces leavers up to speed on what they need to be doing in order to gain employment in the security industry.

All Service personnel are entitled to a broad range of allowances and grants as part of the resettlement process. In each case, your Resettlement Advisor will have more details.

The Individual Resettlement Training Costs (IRTC) grant

All Service personnel are entitled to a broad range of allowances and grants as part of the resettlement process. In each case, your Resettlement Advisor will have more details.

The IRTC grant is available to Service leavers with six or more years' service, or Medical Discharges. It's a contribution to all training costs, both internally and externally.

Other claims

If you're not eligible for the IRTC grant, you can use your Standard Learning Credits to buy internal training.

In addition, all Service leavers can make claims for travel and subsistence allowances on all approved briefings, training, attachments, workshops and interviews/consultations, in accordance with single Service regulations.

If you use Individual Resettlement Preparation (IRP), subsistence doesn't apply, although you can claim for travel from the allocation of claims/warrants available under Graduated Resettlement Time (GRT).

Standard Learning Credit (SLC) and Enhanced Learning Credit (ELC)

The Standard Learning Credit (SLC) is available to all personnel and may be used to assist with resettlement activities. You can also use SLCs to cover the tuition costs of Standby Places.

In addition, the Enhanced Learning Credit (ELC) can be used for resettlement training purposes.

Graduated Resettlement Time

Graduated Resettlement Time (GRT) is an official duty allocation of time away from your place of work for resettlement purposes. It's available for anyone who has served at least six years, or who has been medically discharged.

Upskilling for Door Supervisors

Level 2 Award - Upskilling Door Supervisors
SIA Approved Qualification

Introduction

Originally Physical Intervention was not part of the SIA Door Supervisor course, but in 2010 the SIA changed the content of the qualification to include a Physical Intervention unit.

This became available to training providers in June 2010, and on 1st September 2010 it became compulsory for all training providers, like D.S.T.O., to deliver the new content as part of the qualification.



How Does This Effect You?
In 2012 the SIA announced that all Door Supervisors who had taken the ‘old' style course would need to have additional training before being able to renew their licences. This new condition starts from 4th February 2013. To ensure your qualification meets the SIA's NEW standard, you just need to do the Level 2 Award for Upskilling Door Supervisors.


So, if you trained AFTER 1st September 2010 you DO NOT need to Upskill, as P.I was included.

If you trained between June and September 2010
you need to check that your qualification includes P.I., and if not, you will be required to Upskill.

If you trained BEFORE 1st June 2010 you
DEFINITELY need to top up your training with us unless you hold a QCF endorsed PI qualification.

There are two parts to the new content - Physical Intervention and Safety Awareness. You must have both to renew your licence.


What is involved?
The new qualification consists of the following two units:



Physical Intervention Skills for the Private Security Industry; assessed by a practical test and a written True/False test which is set by the Awarding Body and marked by the tutor.
Safety Awareness for Door Supervisors; assessed by a 10-question multiple-choice examination which is set and marked by the Awarding Body.
The Physical Intervention is exactly the same module as taken on the ‘new' Award in Door Supervision qualification. This is delivered as a 7.5 hour, tutor-lead course covering basic disengagement, escorting and holding techniques.
The Safety Awareness unit involves reading a workbook which covers three topics: Counter Terrorism; First Aid Awareness; and Dealing with Children and Young People.

DSTO offer 2 free resits per candidate subject to our terms and conditions.

Who needs to do the Upskilling course?
If your current licence expires after 4th February 2012 and you did your original Door Supervisor course before June 2010 and you don't have a Physical Intervention qualification, you will need to pass the Upskilling qualification before you can reapply for your SIA licence.

If your current licence expires after 4th February 2012 and you did your original Door Supervisor course in June, July or August 2010 and you don't have a Physical Intervention qualification, you may need to pass the Upskilling qualification before you can reapply for your SIA licence. Check your original certificate(s) to see which qualification you obtained.

If your current licence expires after 4th February 2012 and you did your original Door Supervisor course after 1st September 2010 you will not need to take the Upskilling course.


What if I have a Physical Intervention qualification?
If you have obtained a Physical Intervention qualification since your original Door Supervisor course you would need to provide a certificate issued by an Awarding Body which includes the letters ‘QCF' in the name of the qualification.

Provided that the above certificate is acceptable, you would only need to pass the Safety Awareness unit in order to gain the Upskilling Door Supervisors qualification.


D.S.T.O. is running regular Upskilling courses from the start of 2013 in many towns/cities around the country. If you have any questions about the above details please call us on 0800 652 9965 and we will do our best to answer them.

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1997

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