Avoid this garage

One of the worst garages I have ever had the misfortune to deal with. Please be careful when purchasing a vehicle here; descriptions are not accurate, MOT’s and repairs are completed by themselves at a separate location and are questionable, communication is extremely poor and the route of the problem will not be repaired. I have all evidence together leading to such a poor review. Purchased a vehicle in January that on description looked as though it was perfect, first impressions seemed good at the actual garage. I was told the car was awaiting preparation and would need a new mot/service and all the blowers inside were not working so they would need repairing before collection to. Upon test driving it I realised the tracking was completely out also and as part of the agreement to purchase the vehicle it was agreed this would be sorted as well as the other issue with the blowers. I also noticed the central locking wasn’t working and on mentioning this was told it was a battery and a new one would be fitted. I left the deposit and 5 days later I was called to say I could collect it the only call I ever received from their end through this whole process, travelled down to collect it to find the tracking and heating had not been done and I had also noticed an over steer with the steering. I raised that the central locking still wasn’t working to be told that it didn’t work in the first place! No offer of even attempting to repair this or being upfront with me initially. After no apology and being left waiting for the car so long initially I took the car away and was told to bring it back another 4 days later to the work shop that they have down the road (it was freezing without heating and I had my 2 year old son to transport) run by the trading manager of Dunball Motors who deals with the repairs and MOTs on the cars they sell. When taking the car back for the heating and what I was told for tracking to be repaired I was told tracking couldn’t be done there I’d have to come back again but they could do the heating. I was left 3.5 hours on a freezing cold wall outside the repair garage for it to be done this was when I also raised the front and back washers were not working properly either. I was told they had fixed the washers when fixing the heating. When driving the car away I had noticed the washers had not been fixed and was told they would order me a new jet for it. Just over a week passed and I had to take the car back again for tracking to be sorted out (so far my 4th trip in less than 2 weeks) by this point I had a wheel bearing go, washers front and back still aren’t working and the car is running and sounding rough. After a few days I was told to collect the car the issues were sorted only to find half way home they were still very much an issue and it appeared nothing had been done. Took the car back a few days later and that is where it stayed for almost 3 weeks!!!! During that time I had no communication whatsoever from the garage, I was not informed of what was going on, I was treated like an inconvenience, given a new excuse as to why it wasn’t ready every time I phoned, customer service was non existent and I was lied to at least twice during my interactions with them - I was told new jets where fitted when they weren’t, I was told repairs were made that hadn’t been. Never once did I get an apology for any of it. I purchased my car in January and after 14 interactions back and forth with repairs, over 30 phone calls, 9 trips back and forth and exceptionally poor service I called the garage and the owner was the one to reduce me to tears with an extremely poor attitude, no care at all for what I had been through and the poor level of service so I requested a refund. I’m thankful the refund was honoured although it had to be under a 3 month Warrenty. I am glad to have my money back and myself, family and friends will never deal with this garage again. This vehicle has since been put back up for sale with an inaccurate description and sold!! Please be very careful and do your research steer clear.

Kelly P - 13/04/2022 | report this review