Very bad customer service

Made an appointment, this was canceled on same day of appointment, then made another appointment for another 7 days, then on day of second service i called them and spoke to Laura a managing director explaining that this is 15 days we have had no heating and hot water with a family of 4 with baby twins at 4 months, she decided to cancel the engineer because she thought i was rude when i was chasing the appointment and asking for a reduction in the Bill as this the second day i took off work. Leaving us without a boiler working and telling me to go find someone else to do the work. I think she was very rude, unprofessional and un-compassionate. I will never use them again and i will be contacting OFTEC and the local news papers to tell them how this company treats its customers. I would steer clear of them in the future.

Gary sanditon - 08/05/2012 | report this review