I work in Harrow and I live in Hitchin. I was working late that night and didn’t leave the office until 9.45pm. As I approached my car, which was parked some distance away, I saw flashing blue lights – a lot of them, and my stomach began to knot. My gut feeling that this had something to do with my car turned out to be correct. Not only had someone crashed into the back of my car, but the driver of vehicle that had smashed into mine was in the back of an ambulance receiving emergency medical attention. I stood staring at the whole scene, shocked, dazed and uncertain. Moments later a police officer approached me, and after establishing that I was the owner of the smashed car, handed me details of the driver who’d crashed into my vehicle. It was a cold and rainy night, and after the emergency services departed I thought to myself ‘what next’? I just wanted to get home, but my car was going no-where, the damage was too extensive for it to be driven. I checked the glove compartment, retrieved my insurance details and contacted Direct Line - my insurance company. The operator said that they would have my vehicle recovered within the hour. During the wait, I telephoned my wife and explained my rotten luck. She reminded me of a conversation we’d had with friends during a dinner party who’d told us about Vehicle Accident Managers, who, to be honest, I thought sounded a little too good to be true. After a wait of about 90 minutes, the recovery vehicle turned up. I was thankful and expectantly asked the driver if he was able to take me home - he said no? He explained that he was only authorised to recover the vehicle and I would have to make other arrangements for transportation home. I asked him if he could at least take me to the nearest railway station so I could at least catch the last train! Again, the answer was no! In disbelief and in a fair state of anxiety, I asked the recovery driver to hold on whilst I called my wife again. In the short time since I’d last spoken to my wife, she had contacted our friend who’d told us about Vehicle Accident Managers. She had checked their number online and texted it through to me, convinced that they would be able to assist. By this time the recovery driver was on his radio, talking, impatiently, to his control. I called the Accident Managers number my wife had sent on text and was immediately answered by Liz, who calmly and sympathetically asked me to give her a brief explanation of the circumstances around the accident. She explained that on the face of my account she’d be able to help, although I would need to provide her with more details a little later. I explained to Liz that there was a waiting recovery driver and after she ascertained from me that the vehicle was lockable and in a parked position, she guaranteed have the vehicle recovered and so I should refuse the recovery vehicle that my insurance company had sent out. She explained that her first priority was to get me home. She asked me how much battery power I had in my mobile phone and I confirmed it was sufficiently charged. She asked me to hang up and she called me back immediately. She said that she had ordered a car to take me home. I was still thinking that this was a little like too good to be true! Liz stayed on the line, during which time she obtained the additional information she required. I couldn’t quite believe it, twenty minutes later, I kid you not, an Addison Lee executive minicab arrived to take me back to Hitchin.

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