Unethical

I paid for a pair of new designer glasses (the fat guy working the front counter who has worked there for years has great taste!), an eye test, and a contact lens test, and tried out a new pair of lenses. I bought my first 6 month supply from the store believing that even though ordering through the store is more expensive, it's important to support small local businesses. Soon afterward I moved abroad and sent a large box of possessions, including my new lenses, to my new home. The Royal Post lost my package, and so I contacted Eye Level for my prescription information so that I could (re) order on-line or in my new country of residence. Even though I have been a customer there for 3 years, and spent about a total of £700 in that time, they would not give me the full information about my prescription and requested that I order through them (£109 for 6 months, plus international shipping, and customs fees!!) I cannot believe I spent so much money there and they withheld my prescription information so that I would be forced to continue to order indirectly/internationally through them!! In sum, their sales guy is _great, but I would NEVER go back!

Debra Hevenstone - 08/09/2011 | report this review