First Impression Training Ltd.

Training Providers in Chatham (Kent)

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Suite 10 Brown Europe House
Gleaming Wood Drive
Lords Wood

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Contact Numbers

David Cross: 01622761321

Opening hours

Monday to Friday: 9am - 5:30pm

Saturday to Sunday: Closed

Key Services

call centre training, contact centre solutions, training consultants


We'll help you build positive customer relationships, enhance employee engagement and ensure your Brand Ambassadors deliver remarkable customer service & achieve outstanding sales performance every time.

Do you want to... a new telesales team or customer service centre from scratch into a high performing operation? the performance of your existing inbound or outbound telesales team to achieve better results?
...positively influence the behaviours of your people to become the truly memorable voice of your brand?
...enjoy sustainable returns on your training investment?

If you answered yes to any of these questions then we can help you develop your people to deliver where it counts – to the bottom line!

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“I have seen a remarkable change in the way my team deal with customers after the FIRST workshop. A really important factor is that we have started to change the way we speak to customers and yesterday’s at-desk coaching sessions had some great results – thanks!”

SC, Claims Team Leader, Legal and General Ins.

“I found this training brilliant! I feel more confident speaking to difficult customers now. Marie was so enthusiastic and she’s such an inspiration. I would recommend this training to anyone in Customer Service. Well done FIT – amazing!”

KH, Customer Support, Think Finance

Testimonials are added by the business owner and are not independently verified.

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