Furniture Point
Furniture Retail Outlets in Mansfield
Unit 6
Fox Covert Way
Forest Town
Mansfield
Nottinghamshire
NG19 0FR
Contact Numbers
Reviews
Diabolical Service
Terrible delivery service, please do not order from this company, I ordered 2 items of furniture from them and as I live in "the country" (large town just outside Glasgow) they would only deliver to the pavement outside my property. The girl on the phone made it sound like I was ridiculous expecting the delivery company to deliver to my flat, I think its ridiculous that they expect me to pay £20 delivery to have the items dumped on the pavement outside my flat! They are also threatening to charge delivery even though they did not deliver. Nice professional website but do not be fooled by the prices. Use another company, be warned.
kirsty mcginnity - 21/06/2012 | report this review
Good quality furniture. Incorrect, damaged and dirty delivery service and very poor aftersales.
Good quality furniture. Incorrect, damaged and dirty delivery service and very poor aftersales. We purchased nearly £2000 of oak bedroom furniture from Furniture Point in June this year. After visiting many showrooms and websites Furniture Point's price was the best, just. However :- - Despite their comments on their website clearly stating that delivery would be made by a two man team they tried to deliver the furniture with one man only. - Despite waiting in all day the first delivery did not arrive as they claimed the road had been blocked by a workman's van. It obviously did not occur to the driver to ask the workman to move the van. In any event as there was only one man he would not have been able to lift the furniture upstairs anyway. - The second re-scheduled delivery meant we had to stay in all day again. Again only one man turned up so he was turned away. Some of the pieces were 75 kgs plus! - The third re-scheduled delivery meant my wife had to stay in all day again. This time a van with two men. They asked my wife if she could open the garage door for them to leave the furniture in there. Furniture Point's website clearly states furniture will be carried to room of choice. After a brief conversation the two men begrudgingly lifted the furniture upstairs. The three door wardrobe however they left downstairs! - Two cartons were badly damaged, dirty and even had leaves inside. There were dirty marks all over the brand new carpet from these cartons. - As we were going on holiday that evening we sent a quick email to Furniture Point advising them of the external damage and possible internal damage. Furniture Point subsequently claimed we had not advised them. That is until we copied the original email to them. - When we returned from holiday we checked all items. The two damaged cartons containing the bed were falling apart and there were signs of damage to the contents. The mirror had a manufacturing fault and we had a Dining Room Sideboard that we had not ordered. Another disappointed client no doubt. - After many phone calls and emails Furniture Point arranged a fourth delivery to collect the damaged bed and mirror and extra side board and deliver replacements. - Despite several written and verbal instructions to call us 30 minutes before they arrived to ensure we were at home no call was made and my wife arrived home to find a calling card on the mat to say they had been! A few phone calls later and a fifth delivery attempt we finally had the furniture in the bedroom. - The damaged and extra pieces were thrown into the van so no doubt received further damage on the way back to Furniture Point. - Emails and phone calls to the Managing Director at Furniture Point to try and discuss this disaster and compensation have not been returned. - Not even a thank you for telling them about the extra sideboard they delivered. The furniture we have no issue with. It is good quality and well made however taking all the above into account, 5 deliveries, damaged goods, dirty carpet, begrudging delivery men, many, many ‘phone calls Furniture Point are probably the most expensive furniture outlet in the UK. I leave you with their delivery promise which appears not once but twice on their website - - “we will deliver your order using our premium 2 man service. Our team will take your item(s) to a room of your choice (subject to access) and wear white gloves and shoe covers for safety & cleanliness." White gloves? Shoe Covers? Two men? Cleanliness? No, no, no and no. - “Our uniformed delivery team will always wear white gloves and over shoes to ensure your home is fully protected." Uniformed? Fully protected? No and no.
Kevin Dargue - 28/02/2012 | report this review
Excellent Value for Money!
We purchased a Cambridge Sideboard from the Showroom in Arnold. They delivered the next day, the price was excellent and the quality is superb. No complaints here!
Brian Pope - 16/12/2011 | report this review
Great Furniture - Very Poor Service
Ordered from furniturepoint.co.uk many months ago, promised delivery in 3 weeks but many weeks/months later still no delivery. Lots of broken promises/deadlines. Company will not stand by its own terms and conditions on its web site. Good luck getting any refund. Try your credit card company. Nice flash website, doesn't live up to any of its commitments particularly in terms of customer care. If its in stock you will probably be happy, if its not be prepared for the worst, it could be weeks or months until you see your furniture as its all bought/shipped from China with no guarantee of when it will be delivered. They will give all sorts of reasons why they will not refund or you are not entitled to cancel and make out its your fault and then refuse to deal with you further. Keep a log of every email and conversation. We wish we had never heard of them - such a shame that they can't live up to their promises.
J Brown - 30/11/2011 | report this review
Avoid at all costs!!!!!!!
1) Before placing the order it was confirmed all items were in stock so I placed the order within 2 hours of that confirmation from your sales team on 18/07/2011 2) After 7 days I had heard nothing from anyone regarding the order and had to call and was told by customer service team this was due to the Cambridge TV unit being out of stock which anyone failed to call and advise of of this. 3) I then requested that all the remaining items of my order be dispatched while the TV unit was waiting to come in as I had already dismantled my fitted wardrobes in anticipation of the new ones arriving. 4) After a few more days I had still not had a call from your sales/customer service team so called and told to phone the courier myself who then confirmed the delivery for Friday 29th July between 9am & 5pm 5) After booking the day off work on Friday 29th July the furniture did not turn up until 8.30pm when my 2 young children were in bed and my wife at home on her own. 6) Upon signing for the delivery my wife rightly noted damaged to the box containing the wardrobes and when we came to erect the wardrobe there was in fact damage to the thin panel of the wardrobe door which we emailed the pictures to Tim and after discussion agreed to cancel this off the order as the panels are so thin I was concerned over the durability of the item. 7) The Mirror was also "missed" off the order and when discussing this further was not actually in stock anyway. 8) As a stupid offer off good will on my behalf I agreed for you to collect the damaged wardrobe and refund upon the delivery of the mirror and TV unit which nearly 2 months later are still not "in stock" even following written confirmation from Tim and many phone calls on the matter this would be the end of august.
Matt P - 11/10/2011 | report this review
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