Terrible Experience

AVOID AT ALL COSTS!!! Our dog was cared for once by this company whilst we went into London. This went well, so we booked them for our main holiday several months later. All was fine until 1 week before we were due to go away. I then received a call stating that because the people they had planned to place our dog with "didn't like large dogs" (they were fully aware of the breed and age of the dog at time of booking), they now couldn't place him. Our holiday is now in tatters and we are faced with thousands of pounds in wasted cost. I will certainly be seeking legal advice in this matter to reclaim our losses, should we not be able to go away. To add insult to pretty serious injury, they charged us a £20 "admin" fee to register our dog, which we paid in good faith and hasn't been returned, despite everything. Having spent the the day phoning round trying to find a replacement at very short notice, there are much better, more professional sitters out there.

Mark Howlett - 21/05/2016 | report this review